Job Description

Full-Time | On-Site | Modern 6-Chair Dental Practice – Ivanhoe

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Experienced Front Office Coordinator

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An Exciting Prospect in a Thriving Practice

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Dentists of Ivanhoe is a well-established, highly regarded general dental practice that has proudly served the Ivanhoe community for over 30 years. We are a modern, purpose-built 6-chair practice equipped with high-quality technology and a strong, values-driven team culture.

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We are currently seeking an Experienced Front Office Coordinator to join our rapidly growing dental practice, where you will be supported by our Practice Manager and dedicated administrative team, who will provide comprehensive training and onboarding to ensure your success in the role.

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You will play a key role in optimising the appointment book, driving patient retention, and supporting sustainable practice growth.

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www.dentistsofivanhoe.com.au

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https://www.instagram.com/dentistsofivanhoe/

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https://www.facebook.com/DentistsofIvanhoe

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About You

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You are a confident, organised, and people-focused professional who understands how a high-performing dental practice operates—particularly the importance of a well-managed appointment book and strong patient relationships.

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You will bring:

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- Minimum 5 years' experience in dental front office
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- Proven ability to schedule and optimise appointment books for productivity and efficiency
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- Experience supporting patient retention, recall systems, and reactivation strategies
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- Excellent organisational, problem-solving skills
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- Confidence working extended hours on Tuesdays and Thursdays, and Saturdays as required
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- A growth mindset and willingness to adapt to new systems, coaching, and continuous improvement
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Professionalism & Cultural Fit

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You are:

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- Well-presented, reliable, and committed to excellence
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- Naturally warm and confident with patients, building trust and long-term relationships
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- Proactive in following up patients and ensuring continuity of care
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- Supportive and respectful with colleagues
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Key Responsibilities

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- Strong understanding of dental terminology, treatment workflows, and private health insurance processing
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- High-level proficiency with dental practice software
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- Demonstrated ability to manage and optimise appointment books for multiple clinicians
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- Confident in discussing treatment plans, presenting fees, and handling financial conversations with professionalism and empathy
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- Experience with recall and reactivation of patients
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- Excellent organisational and time management skills, with the ability to prioritise in a fast-paced environment
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- Highly developed communication skills, warm, and patient-focused
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- High attention to detail
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- Professional presentation and commitment to exceptional patient experience
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- Positive, team-oriented attitude with the ability to collaborate effectively with clinicians and team members
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- Growth-focused mindset with an interest in contributing to practice performance and long-term success
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Why Join Dentists of Ivanhoe?

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- Work alongside a supportive Principal Dentist
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- A positive, collaborative team that values professionalism and respect
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- A beautiful, newly designed workspace
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- Competitive salary package
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- Ongoing support, training, and career development
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Ready to Take the Next Step?

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If you are an Experienced Front Office Coordinator who is passionate about appointment book excellence, patient retention, and being apart of a high-performing team, we would love to hear from you.

📌 Experienced Front Office Coordinator (Victoria)
🏢 Dentists Of Ivanhoe
📍 Victoria