Job Description

Classic Embroidery & Ringers Western is looking for an organised, friendly and proactive Administration Assistant to join our team in Helensvale. This is a varied, office-based position combining general administration, customer service and order support. You'll communicate with customers face-to-face, over the phone and by email while helping ensure orders move smoothly through our embroidery and garment-decoration processes.

n

Key responsibilities

n

n
- Providing friendly and professional customer service in person, by phone and via email
n
- Responding to customer enquiries and providing order updates
n
- Processing orders and maintaining accurate customer and product information
n
- Assisting with quotes, invoices and general accounts administration
n
- Coordinating with the production team to support workflow and order deadlines
n
- Managing data entry, filing and general office administration
n
- Using Xero, NetSuite, Gorgias, Peoplevox, Gmail and Microsoft Office
n
- Assisting with heat press and embroidery-related tasks when required
n
- Maintaining a welcoming, organised and professional office environment
n

n

About you

n

n
- Previous experience in administration,



customer service or a similar office-based role
n
- Confident and qualified face-to-face communication skills
n
- Strong attention to detail and accurate data-entry skills
n
- Excellent organisation and time-management abilities
n
- Confidence learning and working across multiple systems
n
- Proficiency with Gmail and Microsoft Office
n
- A positive, practical attitude and willingness to assist the wider team
n
- Ability to manage competing priorities in a busy environment
n
- Experience using Xero, NetSuite, Gorgias or Peoplevox would be advantageous but is not essential
n
- Previous experience with embroidery, garment decoration or heat-press equipment will be highly regarded
n

n

About us

n

n
- Based in Helensvale, Gold Coast, offering embroidery and garment-decoration services.
n
- Consistent Monday-to-Friday hours
n
- Friendly and supportive team environment
n
- Varied role with exposure to administration, customer service and production
n
- Convenient on-site position in Helensvale
n
- Opportunity to build your knowledge of embroidery and garment decoration
n

📌 Embroidery Administration Assistant (City of Gold Coast)
🏢 Ringers Western
📍 City of Gold Coast