Job Description

Our client is a highly regarded residential builder with a long-standing reputation for delivering quality homes and exceptional customer experiences. Due to continued growth, they are seeking an experienced Pre-Site Coordinator to join their team and manage projects through the critical pre-construction phase.

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This is a full-time position, Monday to Friday, based in a modern office environment with a collaborative and supportive team. They also offer 1 -2 days WFH.

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The Role

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Reporting to the Customer Experience Manager, the successful candidate will be responsible for managing the client journey from sales acceptance through to construction commencement, ensuring projects progress efficiently while maintaining a high standard of customer service and accuracy.

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Key responsibilities include:

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- Managing multiple pre-site files simultaneously and maintaining accurate project records.
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- Coordinating permit applications, council approvals, and associated documentation.
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- Ensuring all building contract conditions and pre-construction requirements are satisfied.
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- Liaising with clients in a professional manner across phone, email, and face‐to‐face interactions.
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- Recording and managing client communications throughout the pre‐site process.
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- Conducting follow‐up activities to keep projects on schedule.Tracking finance approvals, deposits, and key project milestones.
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- Monitoring land settlements and ensuring project information is accurately maintained within internal systems.
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- Following up developer approvals and proactively resolving issues to minimise delays.
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About the Ideal Candidate

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This opportunity is best suited to a highly experienced pre-site professional who can confidently manage a busy pipeline with minimal supervision.

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The successful candidate will demonstrate:

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- Extensive experience in a Pre‐Site Coordinator, Customer Experience Coordinator, Workflow Coordinator, or similar role within residential construction.
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- Strong knowledge of the end‐to‐end pre‐construction process, including permits, approvals, and contract administration.
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- Experience using ClickHome or comparable residential construction software (highly regarded).
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- Exceptional organisational skills with the ability to prioritise competing deadlines and manage multiple projects concurrently.
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- Excellent problem‐solving abilities and a proactive approach to overcoming challenges.
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- Outstanding written and verbal communication skills, with the confidence to build strong relationships with clients and internal stakeholders.
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- A meticulous eye for detail and a commitment to delivering a seamless customer experience.
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What's on Offer

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- Competitive salary package commensurate with experience.
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- The opportunity to join an established and respected residential builder with a solid pipeline of work.
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- A collaborative team culture that values professionalism, accountability, and customer service.
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- Long‐term career stability and opportunities for professional growth.
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- Modern office facilities and a supportive working environment.
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In the past 5 years we have been extremely humbled to have placed over 14,000 people into meaningful employment. This equates to 21 lives enhanced every day!

📌 Senior Pre-Site Administrator (Logan City)
🏢 Marble Group
📍 Logan City