Australian Financial Complaints Authority in Melbourne is seeking a Dispute Resolution Specialist to help drive financial fairness in independent complaints resolution. You will manage standard complaints, perform preliminary assessments, and use negotiation and conciliation to achieve timely outcomes for consumers and financial firms.
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The role requires excellent written and verbal communication, robust judgement, and the ability to support customers in vulnerable circumstances.
📌 Dispute Resolution Specialist - Financial Fairness (Victoria)
🏢 Australian Financial Complaints Authority
📍 Victoria
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