Job Description

Guest Service Agent – LyLo Brisbane | Minimum 8 hours PT

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At LyLo, we keep things easy and fun — whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Our rooftop is the lively bar and social hub at LyLo Brisbane — where the self-pour taps are flowing, the crowd's buzzing, and every shift feels a bit like hosting the best house party in town.

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EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limit on where your career could take you.

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About the Role

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Right in the heart of Fortitude Valley, LyLo Brisbane is where solo travellers, groups of mates and everyone in between come to crash, connect and explore the city.

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We're looking for a Guest Service Agent to be the first friendly face guests meet at check-in and the go-to for anything they need throughout their stay - whether that's local tips, a late check-out, or just a good chat. This role is perfect for someone who loves meeting people from all over the world and thrives in a social, quick-paced environment.

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Key Responsibilities

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- Deliver a warm, efficient check-in and check-out experience for guests, including pod, private and ensuite room bookings.
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- Respond to guest enquiries in person, by phone and online, providing local recommendations and property information with genuine enthusiasm.
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- Handle bookings, payments, and reservation changes accurately using the property management system.
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- Resolve guest concerns promptly and professionally,



escalating where needed to ensure a great outcome.
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- Support the smooth running of communal spaces, the rooftop bar and co-working areas, keeping the vibe welcoming and the space well presented.
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- Complete administrative and cashiering duties, including shift reconciliation and reporting.
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- Work closely with housekeeping and other departments to ensure rooms and shared spaces are guest-ready.
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- Help create a safe, inclusive and fun environment for guests and colleagues alike.
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Skills & Experience

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- Experience in guest service, hospitality, front office or a similar customer-facing role is highly regarded.
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- A genuine people-person who enjoys engaging with a diverse, ever-changing mix of guests.
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- Good communication skills, with confidence handling both routine requests and the occasional curveball.
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- Comfortable multi-tasking across check-in, guest queries and admin during busy periods.
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- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
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- A team player who brings energy and a can-do attitude to every shift.
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How You Work

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- Daymaker ethos — no one's too big for the small things.
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- Owner's mindset — acts on data/feedback; ships improvements.
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- Resilient and solutions-focused — stays calm, moves fast.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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- Seasonal perks at Thredbo.
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- Rapid career growth across our hotel & entertainment network.
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- Paid parental leave; community & volunteering opportunities.
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We welcome applicants from all backgrounds and review applications as they come in - don't wait!

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As part of our recruitment process, the successful applicant will be required to complete a National Police Check.

📌 Guest Service Agent - Lylo Brisbane (Queensland)
🏢 LyLo Hotels
📍 Queensland