Job Description

Are you an experienced IT professional who enjoys solving complex problems and working across a diverse technology environment?

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West HQ is looking for an experienced IT Systems Administrator to join our ICT team. Reporting to the Head of ICT, you'll play a key role in supporting, maintaining and improving the technology infrastructure that keeps our venues and operations running.

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This is a hands-on role with exposure to a broad range of enterprise technologies across hospitality, entertainment, fitness and operational environments.

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The day-to-day:

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- Administer and maintain server, virtualisation, storage and backup infrastructure
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- Manage Microsoft 365, Active Directory, Entra ID and associated identity services
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- Monitor infrastructure performance, capacity, security and availability
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- Manage security patching, vulnerability remediation and system maintenance
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- Provide Level 2 and Level 3 technical support for infrastructure-related issues
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- Support Cisco networking, switching, wireless, VPN and firewall environments
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- Support operational technology including CCTV, telephony and paging systems
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- Assist with infrastructure upgrades, migrations and technology projects
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- Work with technology vendors and managed service providers to resolve technical issues
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- Maintain system documentation, diagrams and technical knowledge
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- Participate in planned after-hours maintenance and emergency support when required
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Our Perfect Fit:

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We're looking for a hands-on and solutions-focused IT professional who takes ownership, enjoys troubleshooting and can confidently work across a broad technology environment.

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You'll Bring:

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- Extensive experience in Systems Administration, Infrastructure Support or a similar technical role
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- Robust knowledge of Windows Server, Active Directory, Entra ID, Microsoft Intune and Microsoft 365
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- Experience with virtualisation, server infrastructure, storage and backup technologies
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- Experience supporting Cisco networking, enterprise switching, wireless, VPNs and firewalls
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- A sound understanding of network troubleshooting, cybersecurity and infrastructure best practices
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- Experience with security patching, vulnerability management and endpoint protection
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- PowerShell scripting and automation skills
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- Strong troubleshooting, communication and documentation skills
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- The ability to work effectively with internal stakeholders, vendors and technology partners
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Experience with Azure, VMware, Meraki, CrowdStrike, Defender, Veeam or SIEM platforms will be highly regarded, along with relevant Microsoft, VMware, Cisco or ITIL certifications.

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Why You'll Love Working at West HQ

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- Complimentary lunch daily and free gym membership.
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- Diverse, fast-paced workplace where no two days are the same.
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- Exposure to a wide range of technologies and projects.
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- Rewards and Recognition Program.
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- Excellent staff discounts across the precinct.
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📌 IT Systems Administrator (New South Wales)
🏢 West Hq
📍 New South Wales