Job Description

Queens Hotel Gladstone | Full-Time | Gladstone, QLD | $80,000–$90,000 per annum

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Queens Hotel Gladstone is seeking an experienced, hands-on Retail Store Manager to lead the day-to-day operation and performance of one of our Bottlemart retail stores in Gladstone.

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This is a key full-time management position for someone who understands that successful retail management is about more than simply running a shift. We are looking for someone who can lead a team, manage stock, control costs, drive sales and maintain exceptional presentation and customer service standards.

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The successful applicant will take ownership of their store while working closely with our Retail Operations Manager and the broader Queens Hotel Gladstone management team.

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Key Responsibilities

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- Manage the day-to-day operation of the Bottlemart store
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- Lead, supervise, support and roster retail staff
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- Monitor staffing requirements and assist with recruitment, onboarding and training
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- Manage stock levels, ordering, receiving and inventory control
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- Liaise with suppliers and coordinate stock purchasing
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- Monitor product ranges, stock movement and slow-moving lines
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- Maintain strong merchandising and store presentation standards
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- Monitor sales performance, margins and opportunities to grow revenue
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- Deliver consistently high standards of customer service
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- Implement Bottlemart promotions, pricing and retail campaigns
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- Ensure promotional displays and ticketing are accurate and delivered on time
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- Monitor labour, expenditure and other controllable costs
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- Maintain appropriate operational and financial records
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- Identify opportunities to improve efficiency and retail performance
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- Ensure all relevant liquor licensing, business and operational requirements are followed
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- Provide regular reporting to senior management on sales, staffing, stock and store performance
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- Work collaboratively with the wider retail and Queens Hotel management teams
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- Take ownership of the overall presentation, standards and performance of the store
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About You

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- Previous experience in retail management or a senior retail supervisory position
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- Liquor retail experience will be highly regarded
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- Demonstrated experience leading and managing staff
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- Robust stock, ordering and inventory-management skills
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- An understanding of retail sales, margins, labour and cost control
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- Strong merchandising and store-presentation standards
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- Good organisational and time-management skills
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- Excellent communication and customer-service skills
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- Confidence managing competing operational priorities
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- A practical and hands‐on management style
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- The ability to identify issues and take ownership of solutions
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- The ability to work independently while forming part of a broader management team
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- A genuine focus on growing sales and improving the customer experience
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We are looking for someone who will take genuine ownership of their store — someone who notices what needs doing, leads from the front, supports their team, understands their numbers and continually looks for opportunities to improve the business.

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Employment: Full-Time
n Location: Gladstone, Queensland
n Salary: $80,000–$90,000 per annum, depending on experience

📌 Retail Store Manager (Gladstone Central)
🏢 Queens Hotel Gladstone
📍 Gladstone Central