Job Description

Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.

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We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.

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About the Role

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As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.

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About You

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You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.

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You take pride in delivering professional, friendly service0.0 and are committed to finding the right solution for every customer.

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What You'll Bring

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- 1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
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- Experience troubleshooting and supporting Windows PCs and/or Apple Macs
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- Knowledge of home and small business networks
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- Excellent verbal and written communication
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- Current Australian Driver's Licence
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Experience in Some of the Following

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You don't need experience in everything, but exposure to some of these technologies will be highly regarded:

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- Microsoft 365 administration and support
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- Desktop hardware and software troubleshooting
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- Windows operating systems
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- Antivirus and endpoint security solutions
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- Active Directory
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- IP networking and network services
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- Firewalls and cyber security solutions
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- Backup software and disaster recovery solutions
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- Mobile device support (Android, iPhone and iPad)
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- Remote support and helpdesk ticketing systems
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Helpdesk Support Technician

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IT Services | Darling Downs Region

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Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.

n

We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.

n

About the Role

n

As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.

n

About You

n

You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.

n

You take pride in delivering qualified, friendly service and are committed to finding the right solution for every customer.

n

What You'll Bring

n

n
- 1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
n
- Experience troubleshooting and supporting Windows PCs and/or Apple Macs
n
- Knowledge of home and small business networks
n
- Excellent verbal and written communication
n
- Current Australian Driver's Licence
n

n

Experience in Some of the Following

n

You don't need experience in everything, but exposure to some of these technologies will be highly regarded:

n

n
- Microsoft 365 administration and support
n
- Desktop hardware and software troubleshooting
n
- Windows operating systems
n
- Antivirus and endpoint security solutions
n
- Active Directory
n
- IP networking and network services
n
- Firewalls and cyber security solutions
n
- Backup software and disaster recovery solutions
n
- Mobile device support (Android, iPhone and iPad)
n
- Remote support and helpdesk ticketing systems
n

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Helpdesk Support Technician

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IT Services | Darling Downs Region

📌 Helpdesk Supprt Technician (Toowoomba Regional)
🏢 Computer Troubleshooters-Toowoomba West
📍 Toowoomba Regional