Job Description

Peninsula Plus

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An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

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We are located on the Mornington Peninsula and have two amazing clinics: Mornington and Frankston.

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Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

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Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

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Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable qualified who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

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The ideal candidate will have:

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- Strong interpersonal skills and emotional intelligence.
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- Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
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- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
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- Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organise effective processes and be accountable for process outcomes
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- Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
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- Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.
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- Experience in medical reception/equivalent environment.
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If you seek a long-term position where you can feel valued and make a difference in people's lives, we look forward to hearing from you.

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Required

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- Current Working with Children Check
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- National Police Check
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- NDIS Worker Screening Check
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Full-time hours are preferred, but Part-time will be considered.

📌 Customer Support Officer (Victoria)
🏢 Peninsula Plus
📍 Victoria