Job Description

Denton Corker Marshall is seeking a proactive and customer-focused IT Support Engineer to join our Melbourne studio. Reporting to the Head of Systems & Technology, this role is responsible for providing technical support across the business, maintaining the end-user computing environment, administering Microsoft 365 and endpoint management platforms, and ensuring staff have the technology and support they need to work effectively. This is a hands-on position suited to someone who enjoys solving problems, working directly with users, and taking ownership of device management, software deployment, and modern workplace technologies in a professional services environment.

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Key responsibilities

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Provide first and second-level technical support to staff across multiple office locations.

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Respond to and resolve service requests, incidents, and technical issues in a timely manner.

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Troubleshoot hardware, software, operating system, and Microsoft 365 issues.

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Administer and maintain Windows devices using Microsoft Intune and Group Policy.

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Deploy, configure, secure, and support endpoint devices, ensuring compliance and security standards are maintained.

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Implement and maintain device compliance policies, security baselines, and configuration profiles.

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Package, deploy, update, and remove software across the organisation.

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Administer software rollouts and application updates using Intune and other platforms.

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Build, maintain, and support workstation imaging and deployment processes.

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Prepare and provision new devices for staff and manage workstation lifecycle programs.

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Provide support for Microsoft Teams Rooms and meeting room technology.

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Maintain IT asset records, support documentation, and knowledge base articles.

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Support testing, deployment, and user adoption activities for new technologies.

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Provide technical input and operational support during infrastructure and application changes.

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About you

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Relevant qualifications in Information Technology, Computer Science, or equivalent industry experience.

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Demonstrated experience in an IT Support Engineer, Service Desk, Desktop Support, or similar role.

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Robust experience supporting Microsoft-based environments.

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Excellent knowledge of Windows 11 administration and troubleshooting.

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Hands-on experience with Microsoft Intune and endpoint management.

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Experience administering Group Policy.

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Strong understanding of Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.

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Experience with workstation imaging, software deployment, and device lifecycle management.

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Strong troubleshooting, analytical, and problem-solving skills.

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Excellent communication and customer service skills.

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Flexible working arrangements

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Training, knowledge sharing, and access to online learning resources

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AIA Membership (including Acumen practice notes)

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A multicultural and inclusive studio culture, with regular social activities and wellbeing initiatives

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About us

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Denton Corker Marshall is an internationally recognised design practice delivering architecture, planning and design projects across Australia and internationally. We foster a collaborative, inclusive and innovative workplace where our people are empowered to contribute, learn and grow.

📌 IT Support Engineer (Victoria)
🏢 Denton Corker Marshall
📍 Victoria