Workshop Secretary / Customer Service - Automotive
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Workshop Secretary / Customer Service - Automotive
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We are looking for a reliable, organised and confident Workshop Secretary / Customer Service Administrator to join our busy car repair and automotive accessories fitting workshop.
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This is a hands-on role for someone who enjoys dealing with customers, coordinating workshop administration and keeping orders and day-to-day operations organised.
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About the Role
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Your responsibilities will include:
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Answering incoming phone calls and assisting customers professionally
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Responding to customer enquiries by email
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Providing excellent customer service and handling customer concerns
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Taking and processing orders
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Packing and preparing orders for dispatch or collection
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Liaising with customers, suppliers and workshop staff
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Assisting with general office and administrative duties
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Following up on customer enquiries and orders
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Helping resolve customer issues and problems efficiently
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Supporting the workshop team with day-to-day administration
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About You
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The successful applicant will have:
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Excellent customer service and communication skills
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Good telephone and email communication skills
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Strong organisational skills and attention to detail
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The ability to work independently and as part of a team
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A positive, professional and friendly attitude
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The ability to stay calm and organised in a busy workshop workplace
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Knowledge of car parts, automotive accessories or the automotive industry
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The ability to understand customer needs and confidently help solve problems
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Previous experience in an automotive workshop, parts business or similar environment will be highly regarded
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What We Are Looking For
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We are looking for someone who is reliable, responsible and willing to learn, with a genuine interest in the automotive industry.
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You will be an important part of the business and will need to be comfortable speaking with customers, understanding their requirements and finding practical solutions when problems arise.
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Monday to Friday - Full-Time
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If you are organised, customer-focused and have automotive knowledge, we would love to hear from you.
📌 Workshop Secretary / Customer Service - Automotive (New South Wales)
🏢 Nevera Auto
📍 New South Wales
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