Job Description

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Job Overview: Are you passionate about cutting-edge drone technology and ready to provide exceptional technical support? Join D1 Store, Australia’s leading DJI Retailer, as a Remote Technical Support Specialist for Consumer DJI Series drones.

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In this role, you will work directly with customers, troubleshooting issues, providing expert guidance, and ensuring an exceptional post-purchase experience. This is a remote position, offering flexibility and the opportunity to support a diverse range of drone enthusiasts.

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About D1 Store: D1 Store is Australia’s premier DJI retailer, specializing in drones, cameras, and accessories. We pride ourselves on delivering world-class service and support for DJI’s innovative products. With a strong presence across Australia and neighboring countries, D1 Store is trusted by thousands of consumers for sales, maintenance, and training services.

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Key Responsibilities:

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- Provide technical support for DJI’s Consumer Series drones, including troubleshooting and resolving customer issues via phone, email, and online chat.
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- Guide customers through firmware updates, product setups, and usage best practices.
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- Assist customers in diagnosing hardware and software issues, offering practical solutions or directing them to repair services as needed.
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- Deliver exceptional customer service by explaining complex technical concepts in an easy-to-understand manner.
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- Work collaboratively with the support and sales teams to ensure seamless customer experiences.
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- Document and maintain accurate records of support interactions and solutions provided.
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- Stay up-to-date with the latest DJI product releases, updates, and features.
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Why Join D1 Store?

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- Be part of a supportive and agile team passionate about drone technology.
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- Gain experience with industry-leading products and cutting-edge solutions.
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- Ongoing training and development opportunities to enhance your technical knowledge.
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- Competitive salary and employee benefits, including discounts on DJI products.
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Employee Benefits:

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- Work-from-home flexibility.
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- Opportunities for professional growth and development.
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- Access to the latest DJI products for hands-on learning.
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- Supportive and collaborative team culture.
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- Discounts on drones, accessories, and training programs.
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Qualifications:

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- Must have extensive knowledge of DJI products, particularly the Consumer Series (e.g., Mini, Lito, Flip, Avata, Neo, Air, Mavic, Action, Pocket, 360, Nano, Mobile, Mic).
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- Strong problem-solving skills and a customer-first attitude.
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- Excellent written and verbal communication skills.
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- Previous experience in technical support, customer service, or a related role.
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- Ability to learn and adapt quickly to new technologies.
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- Self-motivated and able to manage time effectively in a remote setting.
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Why Wait? Apply Now!

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📌 Remote DJI Technical Support Specialist (Victoria)
🏢 D1 Store Pty
📍 Victoria