Job Description

Stanford Swim School is a leading provider of swimming education and aquatic services in the Brisbane area. We are dedicated to building confidence in the water and fostering a love of swimming in our community. Our mission is to deliver exceptional service and high-quality swimming instruction to clients of all ages and abilities. We pride ourselves on our professional team, welcoming facilities, and commitment to water safety and customer satisfaction.

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About the role

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You will be the friendly voice of our swim schools, assisting families with enquiries and ensuring they receive professional, helpful and positive experience from their first interaction with us.

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What you'll be doing

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Answering customer enquiries via telephone and email with professionalism and courtesy

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Responding to emails and online enquiries

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Processing membership registrations, renewals and cancellations accurately and efficiently

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Managing class bookings, schedule changes and customer account information

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Providing information about swimming lessons, classes, and facilities

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Resolving customer complaints and concerns in a timely and professional manner

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Processing payments and card transactions securely

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Maintaining accurate records and updating customer databases

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Supporting administrative tasks including data entry and documentation

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Providing information about our programs, services and policies

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Promoting Stanford Swim School's services and products to enhance customer engagement

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Supporting our swim school managers with customer service administration

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Providing a warm, professional first impression of our business

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What we're looking for

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Excellent communication skills with the ability to interact professionally with customers and colleagues

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Strong organisational and time management abilities, particularly when managing multiple enquiries

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Customer service experience in a similar fast-paced environment

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Proficiency with computer systems

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Ability to remain calm and professional when handling challenging customer situations

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Attention to detail and accuracy when processing information and transactions

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Positive attitude with a genuine passion for delivering excellent customer service

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Flexibility to adapt to changing priorities and casual work schedules

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A friendly, approachable demeanour and genuine interest in helping others

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Previous experience in a swimming facility would be advantageous

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What we offer

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Stanford Swim School offers a supportive and friendly work environment where your contribution is valued. As a casual team member, you will enjoy flexibility in scheduling that suits your lifestyle. You will have the prospect to be part of a growing business and contribute to our mission of promoting water safety and swimming excellence in our community. We provide a welcoming workplace culture, opportunities to develop customer service skills, and the satisfaction of working in an environment focused on health, wellbeing and community engagement.

📌 Customer Service Professional (Queensland)
🏢 Stanford Swim School
📍 Queensland