Job Description

Attractive Base Salary + Super + Monthly Incentive

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Since its beginnings in Lengnau, Switzerland, Rado has challenged the conventions of Swiss watchmaking through pioneering design, innovative materials and a fearless approach to the unexpected. From high-tech ceramic to some of the world's most distinctive timepieces, Rado continues to redefine what a watch can be.

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With our first Australian retail boutique now open in Melbourne, we are entering an exciting new chapter and looking for a passionate Senior Client Advisor to be part of it.

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The Chance

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As a Senior Client Advisor, you will be a key ambassador for Rado, delivering an exceptional boutique experience that reflects our spirit of innovation and Swiss craftsmanship. More than a sales role, this is an opportunity to build meaningful client relationships, share the stories behind our collections and help shape the Rado experience in Australia.

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Delivering the Rado experience

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Joining Rado means becoming part of a globally recognised brand with a pioneering spirit and a passion for doing things differently.

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- Build genuine, lasting relationships with clients through exceptional service and thoughtful clientelling
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- Lead by example in achieving and exceeding boutique sales targets
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- Develop an in-depth understanding of Rado's heritage, collections, materials and innovations
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- Maintain the highest standards of boutique presentation and customer experience
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- Support boutique operations, including opening and closing, stock counts and inventory management
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- Organise and maintain product packaging, warranties, instruction booklets, visual merchandising materials and backup stock
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- Support the Boutique Manager and contribute to a positive, high-performing team environment
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- Provide feedback on team performance and opportunities for improvement
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- Participate in ongoing product, brand and E-Learning programs to continually develop your expertise
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About You

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- Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment
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- Proven ability to build strong client relationships and deliver exceptional customer experiences
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- Excellent communication, organisational and time management skills
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- A strong commercial mindset with energy, initiative and drive
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- Experience with visual merchandising and boutique operations
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- Strong computer literacy, including Word and Excel
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- Luxury watch industry knowledge or experience is highly regarded, but not essential
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Most importantly, you will have the passion and presence to represent Rado with authenticity, professionalism and enthusiasm. Be a true brand ambassador with the ability to represent and promote the brand with passion and professionalism.

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Why Join Rado?

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This is an opportunity to join Rado at a defining moment as we establish our first Australian retail boutique. You'll be part of a globally recognised Swiss watch brand known for its pioneering use of materials, distinctive design and relentless pursuit of innovation while helping shape the next chapter of Rado in Australia.

📌 Senior Client Advisor (Victoria)
🏢 The Swatch Group Australia
📍 Victoria