Job Description

Indigeco is recruiting an APS4 Senior Service Support Officer for our Commonwealth Government client based in Maroochydore. This is a 12 month labour hire contract opportunity supporting a national mental health and wellbeing service for veterans, Defence service members and their families.

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This role provides frontline customer service, telephony, reception and administrative support within a multidisciplinary service delivery workplace. You will manage initial client and stakeholder contact, support regional clinical teams and help ensure clients receive professional, timely and respectful service.

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The Company

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Our client is a Commonwealth Government agency delivering important services to the veteran and Defence community. This is an opportunity to contribute to meaningful work in a professional, supportive and service-focused environment.

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Your Responsibilities

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- Undertake frontline telephony duties and manage initial client and stakeholder contact
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- Provide front-of-house, reception and administrative support across service delivery streams
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- Use multiple ICT systems to manage client information and support service delivery requirements
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- Support queue management, telephony schedules, service standards and process queries
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- Maintain accurate data entry,



records and administrative information in line with required procedures
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- Participate in scheduled learning, development and coaching activities
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- Provide administrative training assistance and work collaboratively as part of a remote administrative team
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Your Requirements

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- Current Baseline security clearance is mandatory
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- Australian citizenship is required to be employed in the Australian Public Service as a labour hire worker
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- Ability to complete a Nationally Coordinated Criminal History Check prior to commencement
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- Current Working with Vulnerable People registration or Working with Children Check, or ability to obtain one
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- Experience in administration, customer service, reception, telephony or service support
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- Strong communication skills with the ability to support clients and stakeholders respectfully and professionally
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- Confidence using multiple systems, managing records and working to service standards or KPIs
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Your Perks

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- Hourly payrate is $54.88 to $58.53 per hour
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- 12-month labour hire contract with extension opportunity of up to 12 months
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- Maroochydore location with 37.5 hours per week
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- Meaningful role supporting veterans, Defence service members and their families
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- Flexible arrangement may be discussed with the hiring manager
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📌 Senior Service Support Officer (Queensland)
🏢 Indigeco
📍 Queensland