Job Description

Medical Receptionist and Administration (Part time/Casual)

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At Next Practice Braddon we take pride in fostering a warm and welcoming environment for patients and staff alike. We're looking for someone who shares our values and our enthusiasm about patient care to join our reception team as a Patient Advocate.

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About Next Practice Braddon

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Next Practice Braddon opened in May 2023 and is owned and operated by two local Canberra GPs. We are a boutique clinic conveniently located in the heart of Canberra city. We offer a versatile roster and provide on-the-job training for staff eager to learn and grow with the team.

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What we're looking for

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- Presents a warm and confident demeanor and is enthusiastic about creating a safe and welcoming environment
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- Enjoys being busy, thrives in a fast‐paced environment, and can remain professional and composed under pressure
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- Approaches people with genuine empathy and compassion, and plenty of patience!
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- Understands and respects the importance of patient privacy and confidentiality
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- Values being part of a team and embraces opportunities to learn from others
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- Is able to keep track of multiple tasks at once and prioritise them efficiently
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- Knows their strengths and weaknesses and is willing to step up to lend a hand when they can and to ask questions when they need to
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- Is meticulous, punctual, proactive, and who takes pride in a job well done
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- Enjoys problem solving and the challenges of navigating an ever‐changing environment
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- Communicates clearly and openly and who listens attentively with the aim to understand, not simply to respond
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- Appreciates that a little kindness goes a long way, especially in this line of work!
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Key responsibilities

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- Answering phone calls and emails in a timely, professional, and courteous manner
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- Assisting patients with queries and supporting clinicians with day‐to‐day administrative tasks
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- Maintaining a tidy and well organised work space
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- Adhering to practice policies and procedures
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- Effective time management
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- Liaising with external providers such as pathology and imaging companies, GP clinics, specialist rooms, insurance and worker's compensation agencies, etc
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- Processing payments, reconciling accounts, and collecting outstanding invoices
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Details of the position

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- Casual or part time
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- 20-35 hours per week
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- Above award rates
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- Flexible roster
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- On-the-job training
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📌 Medical Receptionist and Administration (Part time/Casual) (Canberra)
🏢 Next Practice
📍 Canberra