Head of Customer Experience & Operations (12-Month Contract) (South Australia)

Head of Customer Experience & Operations (12-Month Contract) (South Australia)

23 Sep
|
Gofractional
|
South Australia

23 Sep

Gofractional

South Australia

Job Description

Gofractional is seeking a Head of Customer Operations to own strategy, performance and continuous improvement of our customer operations function onsite at Carma HQ, covering customer service, delivery and escalations. You will lead teams to deliver an exceptional customer experience at scale.

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You will partner with cross-functional stakeholders, coach leaders, and drive data-driven improvements across NPS, feedback and service metrics, ensuring a high-quality end-to-end experience for our

📌 Head of Customer Experience & Operations (12-Month Contract) (South Australia)
🏢 Gofractional
📍 South Australia

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