Job Description

Medical Reception/Administrator in Randwick

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The Infusion Clinic is Australia's first nurse-led infusion service, where patients are referred by their GP or Specialist for IV therapies such as Iron infusions and Biologic treatments for acute and chronic conditions.

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We administer over 13,500 infusions each year across our three clinics (one in Melbourne and two in Sydney).

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Our Randwick clinic is seeking an experienced Medical Administrator/Receptionistto join our team on a Full time basis.

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Our Values

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Driven - We are passionate about healthcare and are dedicated to delivering positive healthcare experiences andoutcomes. We are individually driven to excel by our shared passion, and succeed with collaboration andperseverance.

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Do Right - Doing right by people is in our DNA; our success is underpinned by the trust people place in us and it is our dutyand privilege to be there for our patients and for each other.

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Create Solutions - Healthcare is all about problem solving, and we pride ourselves in our ability to engineer creative solutions tohealthcare challenges.

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Empower People - We believe in the potential of people to achieve, and we unlock that potential through empowering individualswith education, support, appreciation and respect.

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Kindness & Respect - Care requires kindness and respect; kindness alone can be patronizing, and respect alone can be cold. We arecommitted to delivering care in health and caring for each other.

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About the Role

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We have a permanent position available for aMedical Administrator/Receptionistat clinic located in Randwick. The role includes:

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- Enhancing the company image by being the first point of contact for our clinic and providing an exemplary service for patients
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- Managing phone and face to face enquiries about our services from both patients and medical practitioners, with diligence and professionalism in a timely manner
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- Scheduling of appointments and procedures
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- Management of all patient data and correspondence with a high level of accuracy and impeccable attention to detail
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- Invoicing and receipting of patient accounts and management of daily Banking Reconciliation
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- Maintenance of equipment and database updates
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- Ordering of office and medical supplies
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About You

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As the successful applicant, you will ideally have experience in a similar positionworking with Specialists. You will also preferably have:

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- Exceptional verbal and written communication skills
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- Professional personal presentation, with an energetic "can do" attitude
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- First-rate customer servicewith the ability to maintain and exceed our standards even when under pressure
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- Meticulous attention to detail and accuracy, with professional respect ofprivacy and confidentiality of all patients
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- Proven ability to handle delicate situations and manage conflict resolution autonomously with sensitivity
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This position would be suited to a candidate looking for a long-term career prospect. Being part of a larger group, there are opportunities for staff growth and development.

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Qualifications & experience:

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- Minimum 2yearsreception experience in a similar role
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- Knowledge of computers and relevant software (Genie)
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- Excellent knowledge of administrative and clerical processes
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What's on Offer

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- Convenient Location - close topublic transport(clinic is located opposite the light rail)
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- Professional Development - Receive on-the-job training
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- Career Progression - As a dynamic, growing company, there are plenty of opportunities to grow
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- Job Security - Stability in a permanent full-time role
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📌 Medical Reception/Administrator in Randwick (Rand)
🏢 The Infusion Clinic
📍 Rand