Job Description

City Cave Epping is looking for a hands-on, energetic and commercially minded Centre Manager to lead the day-to-day operation of our Float & Wellness Centre. This is not a desk-only management role. You will work with customers, lead a team and actively participate in the operation of the centre, while playing an important role in growing memberships, packages, bookings and local awareness of City Cave Epping.

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Key responsibilities

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Oversee the day-to-day operation of the centre, ensuring it runs smoothly, safely and professionally

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Lead, coordinate and support reception staff and massage therapists, including rostering, attendance and performance

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Deliver excellent customer service from greeting and service introduction through to checkout, rebooking and follow-up

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Be hands-on with centre operations, including room flipping between appointments, preparing treatment rooms, checking Float and Sauna rooms, maintaining presentation standards and supporting cleaning when required

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Monitor opening and closing procedures and ensure operational checklists are completed

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Maintain high standards of cleanliness, presentation, hygiene and customer experience throughout the centre

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Manage customer enquiries, feedback and complaints professionally and promptly

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Take ownership of sales performance,



including memberships, packages, gift cards, rebooking and cross-selling appropriate wellness services

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Develop and execute local sales and marketing initiatives to increase new customers and repeat visits

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Build relationships with local businesses, retirement communities, gyms, health professionals and other potential referral partners

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About you

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Proactive, organised, reliable and sales-oriented

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Previous experience in wellness, beauty, massage, fitness, hospitality, retail or another customer-facing business highly regarded

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Strong communication and people-management skills

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Confidence to speak with customers about memberships and wellness services

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Weekend availability is essential

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Ability to work across weekends as part of normal roster

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Comfortable doing both sides of centre management: discussing memberships with customers or developing local promotions, and helping the team with operational tasks

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Think like an operator and business builder, not simply an administrator

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About us

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City Cave Epping provides Float Therapy, Infrared Sauna and Massage services in a modern wellness setting focused on helping our clients relax, recover and improve their overall wellbeing.

📌 Citycave Centre Manager (New South Wales)
🏢 1Rockroad
📍 New South Wales