Job Description

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- CIAM Service Manager / CIAM Operations Team Lead
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- Lead Critical Identity Services in a Large-Scale Digital Environment
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- Clearance: Baseline/NV1
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- Locations: ACT, NSW, VIC or QLD
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Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an prospect to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

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- 18-Month Engagement
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- CIAM Service Manager / CIAM Operations Team Lead
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- Lead Critical Identity Services in a Large-Scale Digital Environment
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- Clearance: Baseline/NV1
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- Locations: ACT, NSW, VIC or QLD
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Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

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The Company

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Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians. This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.

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The Role

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As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform.



You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.

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You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.

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Responsibilities

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- Lead and mentor a CIAM Operations team to deliver high-quality service outcomes
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- Monitor platform performance and ensure operational reliability and stability
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- Manage releases, incidents, problem investigations, and root cause analysis
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- Drive continuous improvement initiatives including automation and process optimization
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- Develop and maintain operational procedures, runbooks, and support documentationCollaborate with internal stakeholders and technical teams to resolve complex issues
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- Improve observability, monitoring, and operational reporting capabilities
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- Support the ongoing enhancement of identity and access management services
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- Foster a culture of operational excellence and continuous learning
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Requirements

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- Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows
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- Demonstrated experience leading and developing operational support teams
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- Strong organizational skills with the ability to manage competing priorities
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- Proven stakeholder engagement and collaboration capabilities
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- Experience developing and maintaining operational processes and documentation
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- Understanding of token lifecycle management and CIAM operational practices
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- Positive commitment to supporting diverse communities and inclusive service delivery
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Highly Regarded

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- Experience supporting high-volume, externally facing digital platforms
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- Experience with SaaS and cloud-hosted identity services
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- Experience using observability and log analytics tools
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- Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting
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- Experience within large government or enterprise environments
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Joining Akkodis as a Consultant

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- Weekly pay
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- No payrolling processing fees
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- Upskilling opportunities and training discounts
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- Consultant gathering events
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- Akkodis SME meetups and information sessions
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- EAP support program
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- Dedicated account management support team
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Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications from candidates of diverse backgrounds.

📌 CIAM Operations Team Lead (Canberra)
🏢 Akkodis
📍 Canberra