Job Description

Darling Downs and West Moreton Primary Health Network – Blackstone QLD

n

Full time

n

We are seeking friendly, organised and proactive Medical Receptionists to join the HelloDR team, working across our clinic network.
n As one of the first points of contact for our patients, you will play an key role in creating a welcoming, professional and positive experience across our clinics.
n You will support the day-to-day operations of our clinics and work closely with our doctors, nurses and wider healthcare teams.

n

KEY RESPONSIBILITIES

n

Your responsibilities will include:

n

n
- Welcoming patients and providing friendly, professional service
n
- Managing appointments, bookings and patient enquiries
n
- Answering and managing incoming phone calls
n
- Processing billing, payments and Medicare-related administration
n
- Maintaining accurate patient information and records
n
- Supporting doctors, nurses and other members of the healthcare team
n
- Assisting with general reception and clinic administration
n
- Contributing to organised, efficient and welcoming clinic environments
n
- Representing the HelloDR brand and our commitment to a positive patient experience
n
- Working flexibly across HelloDR locations as required
n

n

ABOUT YOU

n





We are looking for someone who enjoys working with people, takes pride in providing excellent service and can remain organised in a busy healthcare environment.
n Previous General Practice experience is highly regarded; however, we would also love to hear from people with strong backgrounds in administration or reception-based customer service who are looking to move into healthcare.

n

You will also have:

n

n
- Strong communication and interpersonal skills
n
- Excellent organisational skills and attention to detail
n
- The ability to multitask and work efficiently in a fast-paced environment
n
- A professional, reliable and patient-focused approach
n
- Knowledge of Best Practice software, highly regarded
n
- Experience using Microsoft Teams, highly regarded
n
- Basic knowledge of medical terminology, highly regarded
n
- Confidence using Microsoft Office and general computer systems
n
- Availability to work across clinic operating hours, with shifts scheduled between 7:00am and 9:00pm Monday–Friday, and 7:00am and 6:00pm on weekends
n
- Flexibility to work a combination of weekday and weekend shifts across our clinic network as required
n

📌 Medical Receptionists (Queensland)
🏢 Darling Downs and West Moreton Primary Health Network
📍 Queensland