Job Description

HVAC Service Coordinator / Administrator

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Caringbah | 3 Days Per Week | Opportunity to Progress Full-Time if you would like to in the future.

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Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.

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We are looking for an experienced administrator / all-rounder/ service coordinator to join a well-established HVAC business with a long-standing team, excellent clients and a supportive office workplace.

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We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. Initially working Wednesday to Friday, this role offers flexibility around hours and the opportunity to develop into a full-time position in the future if you would like it to.

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This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.

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The Role

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Working closely with the Service and Operations team, your responsibilities will include:

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- Answering incoming calls and responding to client enquiries
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- Booking maintenance jobs and service calls
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- Scheduling and coordinating service technicians
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- Liaising with customers and technicians via phone, email and text
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- Processing service and maintenance reports, quotes and invoices
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- Sending appointment reminders and following up outstanding tasks
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- Maintaining accurate records within Simpro
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- Sourcing and ordering spare parts and disposable filters




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- Updating Simpro catalogues and databases
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- Assisting with OH&S; administration and safety records
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- General administration and office support
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- Ordering stationery and assisting with occasional post office duties
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About You

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- Previous administration, scheduling or service coordination experience
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- Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
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- Strong customer service and communication skills
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- Confidence coordinating field-based technicians
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- Strong organisation skills and the ability to manage changing priorities
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- Good computer and data-entry skills
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- Previous Simpro or something similiar would be highly regarded
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What's On Offer

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- Initially 3 days per week – Wednesday, Thursday and Friday
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- Flexible working hours around the standard 8:00am–4:00pm- this can be flexible.
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- Opportunity to progress into a full-time position
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- Experienced, long-standing office team to support and mentor you
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- Regular salary reviews
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- Christmas bonuses
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- Free gym membership for you and your partner
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- Long-term career development opportunities
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- Established business with a high-quality client base
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If you have experience supporting a busy trade or service team and are looking for a stable, long-term opportunity with a great team, we'd love to hear from you.

📌 Office administrator (Dixons Creek)
🏢 Lead Group
📍 Dixons Creek