Job Description

Delivery & Service Coordinator – Cars24 (Chullora, NSW)

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Excellent Base + Annual Bonuses | Growth opportunities in Australia's #1 Online Car Dealership | Be part of an AutoTech business valued at $3.3B!

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Cars24 is one of the world's leading AutoTech companies and Australia's largest online pre-loved car dealership. Backed by a $3.3B global unicorn, we're transforming how Australians buy cars, combining technology, world-class refurbishment, and a seamless online buying experience, including our industry-leading 30-day money-back guarantee.

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Our Sydney operations are growing rapidly, and we're looking for 2x (part-time) organised, customer-focused Delivery & CX Coordinators to own the final, most key part of the customer journey: getting refurbished vehicles handed over smoothly and leaving every customer delighted at pickup.

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The Role

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As a Delivery & Service Coordinator, you'll own the on-site handover experience and act as the central link between our workshop, CX team, registration (rego) process, and the customer. You'll make sure every vehicle is fully prepared, quality-checked, and ready to go, then personally guide the customer through a smooth, professional pickup.

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This is a hands-on, accountability-driven role for someone who can juggle fast-paced workshop coordination with genuine customer care. You'll close the loop on every delivery: tracking it through our systems, doing the final external quality check, sitting with the customer at handover, and capturing the photos and reviews that show off the Cars24 experience.

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This role suits someone who thrives on ownership, follow-through, and creating a great final impression for every customer.

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What You'll Be Doing

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- - Delivery & customer handover (the core of the role)
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- Own and coordinate on-site vehicle handovers and deliveries, ensuring each customer has a smooth, professional, on-time pickup experience
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- Sit with customers at handover to walk them through their vehicle, answer questions, and make them feel confident and excited about their purchase
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- Conduct final external quality checks (QC) on every vehicle before it goes out, confirming it meets Cars24 presentation and quality standards
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- Capture delivery photos and proactively collect customer reviews at the point of pickup
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- Keep HubSpot tickets accurate and up to date, marking handover and delivery stages as they progress so nothing slips through the cracks
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- Act as the central liaison between workshop, CX, rego, and the customer to ensure every handover runs without surprises
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- Coordinate servicing and repairs for vehicles moving through our refurbishment centre
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- Open and manage job cards and workshop service records
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- Liaise with technicians and workshop leaders to track progress, priorities, and timelines
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- Schedule servicing to keep vehicles flowing efficiently through the refurbishment pipeline
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- Order parts and liaise with suppliers where required
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- Maintain accurate records across internal systems and job-management platforms
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What We're Looking For

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- Previous experience in a delivery coordination, service advisor, vehicle handover,



or automotive service coordination role
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- Genuinely customer-facing: confident, warm, and empathetic when sitting with customers at handover, with a natural talent for creating a great final impression
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- A sharp eye for detail and presentation, able to spot external quality issues during final QC before a vehicle reaches the customer
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- Strong follow-through: someone who takes ownership of a delivery from start to finish and closes the loop every time
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- Comfortable working across systems; experience with HubSpot or a similar CRM/ticketing tool (desirable)
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- Strong organisation and time-management skills in a busy workshop environment
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- Excellent communication and stakeholder coordination across multiple teams
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- Strong problem-solving ability and a proactive, can-do approach
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- Full Australian working rights
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- Excellent base salary + performance bonus + tech stack provided (Apple products!)
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- Monthly phone allowance + annual wellness bonus
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- 6 months' paid parental leave @ 80% salary + employee assistance program
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- Work in a new dealership facility with industry-leading equipment
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- Join a $3.3B global AutoTech company disrupting the automotive market
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- Supportive team culture with real career progression opportunities
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If you're a proactive coordinator who takes ownership of every delivery, can guide customers through their handover with empathy and care, and want to play a pivotal role in a fast-scaling automotive business, we want to hear from you.

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📌 Delivery & CX Coordinator (New South Wales)
🏢 Cars24
📍 New South Wales