ITSOWEL - Aged and Community Services – Wollongong NSW
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Key responsibilities
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- Collect client attendance records as per operational procedures and plan and deliver activities.
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- Build and maintain positive working relationships with service users, participants, and carers.
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- Identify clients in need of additional assistance or services, and work with families to refer clients for appropriate supports.
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- Support SSG clients who require Support at Home services with information and referral to My Aged Care.
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- Implement strategies to obtain feedback from clients about services provided, including customer satisfaction, meals and activity preferences.
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- Develop and maintain Client Support Plans in line with ITSOWEL policy and client's needs.
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- Provide guidance and operational support to SSG volunteers in line with ITSOWEL policy.
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- Ensure all client paperwork is up to date in line with ITSOWEL policy and procedure.
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- Comply with all WH&S; policies and procedures of ITSOWEL, including Food Safety Policy.
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- Handle complaints and incidents in line with ITSOWEL policy.
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About you
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- Minimum Certificate 3 in Aged Care; Individual Support; Community Services or equivalent substantial experience in delivering group-based programs.
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- Current First Aid Certificate.
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- Understanding of and commitment to consumer directed care and person centred services.
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- Demonstrated experience in working within aged care services sector.
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- Knowledge and understanding of aged care legislation, codes of practice, industry standards relevant to the provision of programs and services.
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- Commitment to the provision of care services in a culturally appropriate manner.
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- Robust time management and ability to work independently and as part of a team.
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- Experience in managing groups and developing a program of activities.
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- Experience managing a team of volunteers.
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- Unrestricted motor vehicle licence (essential), own motor vehicle (essential), and comprehensive car insurance.
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About us
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ITSOWEL is based in the Illawarra and delivers social support group programs for older people over 65 years through its office and venues throughout the region.
📌 Social Support Group Facilitator (Wollongong)
🏢 ITSOWEL - Aged and Community Services
📍 Wollongong
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