Job Description

Dental Assistant & Front Office Coordinator

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My Implant Dentist is a leading Australian dental group specialising in advanced implant dentistry. With a focus on digital technology, clinical excellence, and patient comfort, we deliver high-quality implant solutions that are accessible, productive, and patient-centred.

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About You :

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Certificate III or IV in Dental Assisting

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Current First Aid & CPR certification

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Position Summary :

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The Opportunity

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With a new dentist joining the practice, we're looking for a Dental Assistant to join our warm, close-knit team. Whether your strength is chairside or front-of-house, this role suits someone who genuinely loves patient care and wants to grow with a practice that's going places.

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- Saturday availability required (half-day shifts)
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- Prior dental experience highly regarded
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What We're Looking For

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- 12+ months' experience in dental assisting or reception (preferred, not essential)
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- A friendly, patient-focused manner and strong communication skills
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- Composure and organisation in a busy clinical setting
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- Reliability, team spirit, and a willingness to learn
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Key Requirements :

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Position Requirements

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- Certificate III or IV in Dental Assisting.
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- Minimum 1 year dental assisting experience preferred.
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- Previous reception/customer service experience preferred.
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- Current First Aid & CPR certification.
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- Strong knowledge of infection control protocols.
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- Proficiency in dental practice software.
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- High attention to detail and ability to multitask.
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Job Responsibility :

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Reporting To:

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- Practice Manager
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Key Responsibilities

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Chairside Clinical Support

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- Provide chairside assistance across general, cosmetic and implant procedures.
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- Prepare surgeries in advance and anticipate clinician requirements.
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- Maintain efficient appointment flow and minimise delays.
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- Support sedation and surgical sessions as rostered.
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- Follow all infection control and sterilisation protocols.
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- Operate and maintain autoclaves and sterilisation equipment.
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- Maintain instrument traceability and sterilisation logs.
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- Ensure zero sterilisation breaches and full audit compliance.
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Front Office Operations

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- Greet patients professionally and manage check-in/check-out efficiently.
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- Answer phone calls promptly and convert inquiries into appointments.
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- Manage confirmations, cancellations and rescheduling.
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- Provide clear payment explanations and financial coordination.
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- Book appointments accurately in practice software.
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- Minimise schedule gaps and optimise chair utilisation.
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- Generate and action recall and incomplete treatment lists weekly.
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- Prioritise urgent cases appropriately.
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- Process payments, HICAPS,



Medicare and deposits accurately.
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- Reconcile end-of-day transactions with zero discrepancies.
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- Maintain accurate and confidential patient records.
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Stock & Clinical Readiness

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- Monitor clinical and front office stock levels.
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- Restock surgeries daily and update ordering lists.
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- Support sister clinics if required.
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Workplace Standards and Culture

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- Follow all My Implant Dental policies, procedures, and ethical standards, ensuring ongoing compliance and professionalism.
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- Take personal responsibility for understanding and upholding company expectations.
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Work Health & Safety (WHS)

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- Take reasonable care to protect your own health and safety, and that of others, while carrying out work duties.
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- Maintain a safe working environment by identifying and addressing hazards, complying with WHS regulations, and reporting incidents to the appropriate manager and/or HR.
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- Support a positive and collaborative team culture by communicating openly, assisting colleagues, working collaboratively across clinical/administrative teams and clinics, actively participating in meetings, and embracing improvements to enhance workflows and patient care.
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Job Functions :

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Allied Health Assistant

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Job Benefits :

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Why Join Us

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- Competitive hourly rate
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- A genuinely supportive, experienced team
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- Ongoing training through My Implant Dentist
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- Career growth within a rapidly expanding national network
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- Team events and networking beyond your own clinic
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📌 Dental Assistant & Front Office Coordinator (New South Wales)
🏢 My Implant Dentist
📍 New South Wales