Job Description

What do the next 10 years look like for you?

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If you're already living your dream, that's awesome.

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But if you're ready for a new challenge where your ideas matter, your impact is visible, and the relationships you build genuinely help customers succeed, keep reading.

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We're a 14-year-young Aussie success story with big ambitions and an even bigger heart.

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Born in a little white house on a hill
n Now operating across every major mining region in Australia and expanding globally
n From a couple of dreamers to a team of 50+ legends
n From zero customers to supporting many of the world's leading mining and exploration companies
n Known for practical, innovative field solutions that simply work

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So, how did this happen?

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Simple.

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Our people.

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No superheroes. No egos.

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Just passionate, values-aligned people committed to making life easier for our customers and each other.

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Our Core Values

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- Be the Solution
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- Say It, Do It
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- Be Balanced
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- Keep It Simple
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The Opportunity

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This isn't a traditional customer service position.

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This is not a call-centre role. This is a relationship-driven position where success comes from building trust, patiently solving problems and helping customers achieve great outcomes.

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As a Customer Account Specialist, you'll become a trusted partner to our Australian and International customers. You'll support customers' day-to-day needs, help navigate challenges, identify growth opportunities, and build long-term relationships that drive customer loyalty, repeat business and account growth.

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From customer enquiries and order management through to account development and commercial opportunities, you'll play an important role in both customer success and Discoverer's continued growth.

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We're now looking for an exceptional Customer Account Specialist to join our Customer Experience Team in Gympie.

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What You'll Be Doing

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- Develop trusted relationships with customers and key contacts
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- Understand customer needs, purchasing patterns and future requirements
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- Maintain proactive communication and follow-through
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- Become a reliable patient point of contact that customers genuinely value
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- Take ownership of customer enquiries and issues through to resolution
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- Partner collaboratively across Sales, Operations, Supply, Logistics and Finance
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- Turn complex situations into explicit, practical solutions
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- Apply sound judgement when information is incomplete or priorities are competing
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- Ensure customers always know someone is looking after them
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Grow Accounts

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- Identify opportunities for repeat business and account growth
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- Follow up quotations, enquiries and sales opportunities
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- Introduce customers to relevant products and solutions
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- Help customers maximise value from their relationship with Discoverer
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- Manage customer enquiries via phone, email and online channels
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- Process orders accurately and efficiently in all required systems
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- Keep customers informed throughout the customer journey
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- Deliver an experience that makes Discoverer easy to do business with
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Who You Are

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You're proactive, organised, commercially minded and genuinely enjoy helping people.

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You thrive on building relationships, solving problems,



following through on commitments and collaborating to grow revenue.

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You'll bring:

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- Strong customer service and communication skills
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- Excellent organisation and attention to detail
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- Comfortable managing detailed administration, accurate order processing and customer follow-up
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- Strong critical thinking and sound judgement when handling incomplete information and competing priorities
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- Commercial awareness and customer focus
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- Experienced in ERP and systems use
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- Accountability and follow-through
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- A positive, team-oriented attitude
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- A willingness to learn and grow
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Experience in customer service, customer success, account management, internal sales, business development support, or similar customer-facing roles will be highly regarded.

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Experience working within mining, industrial, technical products or B2B environments is advantageous, but not essential.

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Experience supporting International customers or working within multi-region customer environments is valued, but not essential.

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We'll teach you our products, systems and industry.

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You bring curiosity, ownership and the drive to see customer needs through to resolution.

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Why Join Discoverer?

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This is an opportunity to join a growing Australian business where your contribution genuinely matters.

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You'll be part of a supportive, values-driven team that encourages initiative, collaboration and continuous improvement.

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We offer:

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- Career development and growth opportunities
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- Supportive and collaborative team culture
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- Exposure to Australian and International customers
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- The opportunity to contribute ideas and drive improvements
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- A growing business with exciting plans for the future
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- Full-time, office-based role in Gympie
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- A company that genuinely cares about its people
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📌 Customer Account Specialist (Cooroy Mountain)
🏢 Dynamics G-Ex
📍 Cooroy Mountain