Job Description

This position will suit a Security Guard/Officer wanting to escape the rainy patrol nights, unpredictable hours and violence or an experienced CRO.

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Naskam Security Services operates one of the most advanced Grade A Central Monitoring Stations in Australia being based at Warana on the Sunshine Coast.

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A vacancy has become available for a casual/part time Security Control Room Operator /CRO position with fantastic working conditions on a rotating shift work basis.

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Training will be supplied to successful candidates. Additional ongoing training & support provided after successful completion of the initial training period.

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Key responsibilities include, but are not limited to:

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- Monitoring & Actioning of alarm systems alerts.
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- Dispatching guards & patrols in response to alerts.
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- Responding to customer enquiries via both email & telephone.
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- Monitoring camera and video surveillance systems across multiple sites.
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- Ensuring compliance and service levels are achieved.
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- Data entry and general administration duties.
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Successful applicants must have the following attributes:

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- Must have a current QLD Security Officer licence.
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- Must be capable of working days, afternoon, nights, weekends & public holidays.
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- Must live in the Sunshine Coast Area.
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- Will have customer service experience.
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- Must be computer literate with fast and accurate typing capabilities.
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- Highly developed communication skills. A polite and confident phone manner.
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- Ability to work in a team workplace. Be self-motivated and have a willingness to learn.
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Candidates must be flexible with availability for (day, afternoon, night and weekend shifts). Rosters will vary & Operators must develop experience in all shift types.

📌 Security Control Room Operator/CRO (Queensland)
🏢 Naskam Security Services
📍 Queensland