Job Description

Nicko's Garage 4 Pty Ltd T/As West End Service Centre
n West End, Brisbane QLD 4101

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$75,000 – $90,000 per annum + superannuation + performance bonuses
n Permanent Full-Time
n RDO Every Second Monday | Friday Lunch Provided

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Automotive Service Manager

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Nicko's Garage 4 Pty Ltd T/As West End Service Centre
n West End, Brisbane QLD 4101

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$75,000 – $90,000 per annum + superannuation + performance bonuses
n Permanent Full-Time
n RDO Every Second Monday | Friday Lunch Provided

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About West End Service Centre

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West End Service Centre is an established independent automotive service and repair workshop located in West End, Brisbane.

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We provide servicing, diagnostics and mechanical repairs across a wide range of vehicles, including European, Japanese, Australian, hybrid and electric vehicles.

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We are seeking an experienced Automotive Service Manager to manage and coordinate the day-to-day operations of our busy service department.

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This is a genuine management position combining workshop operations, staff coordination, customer service and commercial responsibility.

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The Role

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- Managing the day-to-day operations of the automotive service department.
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- Planning and coordinating workshop bookings, workload and vehicle scheduling.
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- Managing workshop capacity and allocating work according to technician availability and skill requirements.
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- Monitoring jobs throughout the day to maintain efficient workflow and timely completion.
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- Supervising and supporting service and workshop staff.
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- Coordinating communication between customers, technicians, management and suppliers.
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- Reviewing vehicle inspection and diagnostic findings and communicating repair recommendations to customers.
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- Preparing and reviewing repair quotations and obtaining customer authorisation for additional work.
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- Managing customer enquiries, complaints, warranty matters and after-sales issues.
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- Maintaining a high standard of customer service throughout the vehicle service and repair process.
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- Monitoring workshop productivity, labour utilisation, job profitability and service department performance.
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- Assisting with staff training, development and implementation of workshop procedures.
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- Coordinating parts, suppliers and external services required for vehicle repairs.
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- Maintaining accurate customer, vehicle, quotation and service records.
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- Overseeing quality-control procedures before completed vehicles are returned to customers.
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- Assisting with workplace health and safety and relevant automotive industry compliance.
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- Reviewing service department procedures and identifying opportunities to improve efficiency, profitability and customer satisfaction.
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- Working closely with workshop management to achieve operational and financial targets.
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About You

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We are looking for an experienced automotive professional with strong operational, technical and customer-management skills.

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The successful applicant will have:

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- A minimum of 3 years' relevant automotive industry experience, ideally in service management, workshop management, service advising or a similar senior automotive service role.
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- Demonstrated experience coordinating automotive workshop operations and workflow.
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- Strong knowledge of automotive servicing, diagnostics and mechanical repair processes.
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- Experience preparing and explaining repair quotations and technical recommendations to customers.
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- Experience supervising, coordinating or supporting automotive service or workshop staff.
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- Strong customer service and relationship-management skills.
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- Excellent organisational and time-management skills.
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- The ability to manage multiple jobs and priorities within a busy automotive workshop.
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- Strong written and verbal communication skills.
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- Good computer skills and experience with automotive workshop or dealer management systems.
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- The ability to work effectively with technicians, customers, suppliers and management.
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A relevant automotive, business or management qualification will be highly regarded.

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What We Offer

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Salary: $75,000 – $90,000 per annum, depending on skills and experience

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Superannuation: Statutory superannuation paid in addition to salary

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Bonuses: Additional performance-based bonus opportunities

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Employment: Permanent full time

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RDO: Every second Monday off

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Friday lunch: Lunch provided by the company every Friday

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Location: West End, Brisbane QLD 4101

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The fortnightly Monday RDO means you'll regularly enjoy a three-day weekend while working in a professional, established automotive workshop.

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Performance bonuses are additional to the guaranteed base salary and may be based on agreed service department and business performance targets.

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Nicko's Garage 4 Pty Ltd T/As West End Service Centre
n 1/26 Bailey Street
n West End QLD 4101

📌 Automotive Service / Operations Manager (Queensland)
🏢 West End Service Centre
📍 Queensland