Job Description

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- Join a purpose-driven organisation improving health outcomes for all Australians
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- Hybrid working in our Haymarket office, near Central station
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- 12 month fixed-term contract
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About us

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At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

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About the opportunity

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We are seeking a Technical Business Analyst to support delivery of the National Health Services Directory (NHSD) work plan.

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In this role, you will translate priorities into clear requirements, process maps and specifications, while supporting partners to integrate with NHSD products. Reporting to the Head of Product & Delivery, NHSD, you will work with product, engineering, clinical governance, jurisdictional health bodies and integration partners.

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Key Responsibilities

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- Develop and define well-structured business and technical requirements and artefacts, including business rules, wireframes, models/diagrams and integration/API data analysis
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- Engage subject matter experts to validate assumptions and uncover constraints early
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- Maintain requirements traceability throughout the delivery lifecycle
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- Facilitate workshops and discovery sessions to ensure stakeholders understand requirements and acceptance criteria
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- Provide technical and integration support to internal and external integrators connecting with the NHSD
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- Create and maintain integrator support collateral, including FHIR Implementation Guide updates
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- Troubleshoot and resolve integrator technical queries, coordinating with technical, stakeholder and product teams
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- Track onboarding progress and elevate blockers as required
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About You

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You are an experienced Business Analyst with a strong analytical mindset and attention to detail.



You know how to ask the right questions to uncover underlying needs before they become delivery risks, and you bring a disciplined, outcomes-focused approach to managing competing priorities.

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What you'll bring to the role

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- 5+ years of business analysis experience, including rapid deployments
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- Strong problem-solving, stakeholder management and teamwork skills
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- Solid working knowledge across the IIBA's business analysis knowledge areas
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- Experience using JIRA and Confluence, and working within agile project methodology
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- A tertiary qualification in information technology, business or commerce, or equivalent
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- Experience in healthcare and government, and with complex online tools or large enterprise-scale data systems, is desirable
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Why join Healthdirect

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Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.

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We are committed to creating a culture where you can bring your whole self to work.

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Our advantages include:

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- Flexible work arrangements (2 days per week in office, pro-rated for part time employees)
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- 14 weeks company Paid Parental Leave for both parents
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- Multi-dimensional wellbeing program that is run by our people for our people
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- Individual curated learner journeys to support you to expand your capabilities and unlock your talent
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To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

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As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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Please note, you must have the right to live and work in Australia to apply for this role.

📌 Technical Business Analyst (New South Wales)
🏢 Healthdirect Australia
📍 New South Wales