Job Description

North West Disability Services – Baulkham Hills NSW

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At North West Disability Services (NWDS), we're on a mission to empower people with disability to live fulfilling, independent and connected lives. We don't just talk about making a difference, we do it every day across our services, programs and communities.

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Now we're looking for an exceptional Operations Manager to help lead the next chapter.

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Lead. Inspire. Make a real difference.

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At North West Disability Services (NWDS), we're on a mission to empower people with disability to live fulfilling, independent and connected lives. We don't just talk about making a difference, we do it every day across our services, programs and communities.

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Now we're looking for an exceptional Operations Manager to help lead the next chapter.

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What's the opportunity?

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This isn't a role for someone who likes sitting on the sidelines.

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As our Operations Manager, you'll be the driving force behind service delivery across NWDS. You'll lead a team of passionate leaders, turn big-picture strategy into practical outcomes, and help ensure our participants receive exceptional support every day.

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One minute you might be coaching a Site Manager, the next you're reviewing operational performance, leading a change project, solving a complex challenge or identifying the next opportunity for growth.

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If you thrive on variety, leadership and meaningful impact, you'll love this role.

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What you'll be doing

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- Leading and supporting Site Managers across our service locations
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- Building capable, engaged and high-performing teams
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- Driving operational excellence and continuous improvement
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- Monitoring financial performance, utilisation and service sustainability
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- Leading projects, change initiatives and organisational improvements
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- Ensuring compliance with NDIS Practice Standards and organisational requirements
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- Using data and insights to drive better decision-making
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- Strengthening relationships with participants, families and key stakeholders
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- Helping shape the future direction of NWDS
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What we're looking for

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You don't need to tick every box, but you'll likely have:

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- Extensive operational leadership experience
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- Experience leading multi-site teams
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- Extensive experience ensuring cost-effective operations
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- Robust financial and commercial awareness
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- Knowledge of the NDIS sector
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- A leadership style that balances accountability with support
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- The ability to bring people together and get things moving
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Most importantly, you'll be someone who genuinely cares about people and believes great services start with great leadership.

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Why join NWDS?

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- Meaningful work that changes lives
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- Lead a talented team of passionate professionals
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- Be part of a values-driven organisation
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- Shape organisational strategy and influence key decisions
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- Drive real improvement and innovation
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- Work alongside a supportive Executive team
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- Every day brings something different
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The essentials

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- Full-time position
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- Reporting directly to the CEO
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- Based across NWDS service locations from Baulkham Hills to Hawkbury
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- Schads Award Level 6 - Pay above award rates available!
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- NDIS Worker Screening Check required
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📌 NDIS Operations Manager (New South Wales)
🏢 North West Disability Services
📍 New South Wales