Responsible for achieving prescribed customer service standards, ensuring agreed handling services are delivered effectively, maintaining on-time departures and reliable baggage delivery, and monitoring station KPIs. Support the Station Head in leading the station team professionally, providing training and guidance while ensuring the safety and security of all ground handling operations in coordination with Head Office and relevant authorities.
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Candidates should clearly indicate their preferred location — Sydney or Melbourne — when applying.
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Key responsibilities
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Ensure SGHA/SLA services and contracts are fully met while maintaining service standards
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Monitor passenger and ramp handling for secure, efficient, and on-time operations
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Maintain strong relationships with airport authorities and handling agents
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Maintain station records, training documentation, contracts, and audit compliance
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Support station budget control and effective resource management
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Maintain communication with Head Office and relevant management teams
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Achieve operational KPIs and contribute to corporate objectives
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About you
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3 years of work experience in Airport Passenger and Ramp Handling
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About us
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Salary & Benifits: Attractive salary + Super
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Applications will be closeon 24th September 2026
n Candidates should clearly indicate their preferred location — Sydney or Melbourne — when applying.
📌 AIRPORT PASSENGER & RAMP AGENT (Sydney & Melbourne) (New South Wales)
🏢 Sri Lankan Aviation Group
📍 New South Wales
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