Job Description

Partner Pacific Pty Ltd – Ferntree Gully VIC

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Partner Pacific is a growing supplier of consumer ventilation and laundry products. We distribute innovative product solutions via hardware, home improvement, plumbing, roofing, electrical, building trade and direct channels.

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Our team brings a suite of competencies in strategy, sales, marketing, product development and logistics - centered around exceptional customer service. Through innovation, our team seeks to drive profitable growth for our partners by delivering straightforward, healthy and sustainable home solutions to our customers.

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The Role

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Working from our Ferntree Gully premises, we are seeking a driven and problem solving Customer Service Co-ordinator to join our organisation in a full-time role.

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Responsibilities

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- Being the first point of contact for our customers and handling queries re product details, availability and pricing
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- Processing orders, invoicing and confirming details with customers
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- Assisting customers who come on site and facilitating any sales that may occur within the showroom
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- Assisting with maintaining the office, including ordering supplies and co-ordinating mail and deliveries
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- Updating websites as required and assisting in the preparation of communication materials for customers
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Role requirements

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- Several years experience in a similar role. Experience with hardware, trade and/or building industry customers would be advantageous
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- A minimum of 2-3 years of customer service experience is required for this position
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- Excellent interpersonal (verbal and written) skills, with the ability to build relationships with a diverse range of stakeholders
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- A strong eye for detail and the ability to work autonomously and within a team environment
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- Initiative and problem solving skills
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- Strong Microsoft Office skills - with xero exposure advantageous
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- Experience with CRM software is advantageous (not essential)
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- Australian work rights are required for this position
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What we offer

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- At Partner Pacific you will join an enthusiastic and professional team. We offer an attractive remuneration package with comprehensive training provided in a supportive environment.
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- Opportunity to progress your career and gain management experience in a growing company.
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📌 Customer Service Co-ordinator (Williamstown)
🏢 Partner Pacific
📍 Williamstown