Job Description

Australian Citizens residing in Australia only respond.

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- Must have: o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered.
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- Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production.
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- Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
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- Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.
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- Minimum NV1 security clearance.
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- Be able to attend the Canberra office in-person 3 days per week.
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- Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
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- Proven capability in managing and executing Salesforce Sandbox Refresh activities.
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- Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on current features and enhancements.
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- Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.
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Required Skills: Spring Permissions Profiles Import Kanban User Experience Agile Features Agile Methodologies Developers Communication Skills Automation Scrum Security Troubleshooting Business Communication Management

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APS6 Senior Salesforce Helpdesk Support • Canberra, ACT, AU

📌 Aps6 Senior Salesforce Helpdesk Support (Canberra)
🏢 Softtest pays pty
📍 Canberra