Job Description

As a family-owned business with over 100 years of craftsmanship and service excellence, Wallace Bishop has built a strong reputation on exceptional service, superior craftsmanship, and steadfast values. With a rich history in skilled trades and a loyal customer base, we have established ourselves as a leader in the luxury jewellery and watch market. Wallace Bishop continues to thrive as a mid-to-high-end retailer, dedicated to offering exceptional products and experiences that create lasting memories for our customers through quality, tradition, and service.

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We are currently seeking a highly organised and detail-focused Ecommerce Fulfilment Coordinator to join our Ecommerce team at our Newstead Head Office.

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This is an excellent opportunity for someone who thrives in a fast-paced environment, takes pride in accuracy and efficiency, and enjoys taking ownership of their work. Working across the fulfilment of online orders for Wallace Bishop, Hardy Brothers and third-party marketplace channels, you will play an important role in ensuring our customers receive the same exceptional experience online that they expect from our stores.

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This is a full time, Monday–Friday position, offering a great opportunity for someone looking to move away from a traditional retail roster while continuing their career within the jewellery and retail industry.

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The Role

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As our Ecommerce Fulfilment Coordinator, you will be responsible for coordinating the accurate and efficient processing, packing and dispatch of online customer orders.

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Key responsibilities include:

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- Reviewing and accurately processing online orders
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- Confirming customer, payment and product details prior to fulfilment
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- Picking and securely packing orders ready for dispatch
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- Preparing shipping documentation and ensuring accurate labelling
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- Monitoring inventory and identifying stock discrepancies
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- Ensuring orders are fulfilled accurately and within required timeframes
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- Providing order, tracking and delay updates to the Ecommerce Customer Service team
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- Assisting with the resolution of fulfilment issues, including missing items and shipping concerns
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- Processing returns and exchanges in accordance with company procedures
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- Working closely with Ecommerce, Finance, Stock Office, Logistics and Warehouse teams
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- Maintaining a clean, organised and efficient fulfilment area
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- Identifying opportunities to improve fulfilment processes and the overall customer experience
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The role has a strong focus on accuracy and timely processing, with the position responsible for helping achieve order accuracy and processing in-stock orders within 24–48 hours.

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About You

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We're looking for someone who is process-driven, detail-oriented and takes pride in getting things right the first time.

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To succeed in this role, you should possess:

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- Strong attention to detail and accuracy
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- Excellent organisation and time-management skills
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- The ability to work quickly and efficiently in a deadline-driven environment
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- Confidence working independently and taking ownership of your workload
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- A friendly, respectful and collaborative approach when working with others
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- Strong written and verbal communication skills
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- A practical, solutions-focused approach to problem solving
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- Strong customer service skills and an understanding of the importance of the customer experience
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- Proficiency in Microsoft Excel and Word
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Previous experience in ecommerce fulfilment, logistics or customer service is highly regarded. Experience with inventory systems, eParcel, Pronto or Shopify, or previous experience within jewellery retail, would also be advantageous.

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What We Offer

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- In return for your dedication, we offer an attractive salary package and generous staff discounts.
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- You'll receive support from an experienced team committed to your success, along with opportunities for ongoing professional development and career progression within one of Australia's leading jewellery companies.
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- You'll also enjoy the benefit of a Monday–Friday roster, 8:00am–4:00pm, based at our Newstead Head Office.
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- Please note: Due to the nature of our business and the importance of our peak Christmas trading period, an annual leave blackout period applies from October through January.
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- Successful candidates will be required to provide a national police history check as part of the recruitment process with Wallace Bishop.
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If you're organised, efficient and enjoy the satisfaction of seeing a process through from start to finish, we'd love to hear from you.

📌 Ecommerce Fulfilment Coordinator | Newstead Head Office (Queensland)
🏢 Wallace Bishop
📍 Queensland