Job Description

Bangon Biltong Pty Ltd – Tweed Heads South NSW

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As a Retail Staff Member at The Biltong Boss, your role is to provide friendly, efficient customer service while maintaining a clean, well-presented and welcoming store.

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You will help customers choose products, prepare and package biltong and other products, process sales, restock displays and contribute to the smooth day-to-day operation of the store.

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Key Responsibilities:

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Customer Service

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- Greet and acknowledge customers in a friendly and welcoming manner.
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- Assist customers with product selections and recommendations.
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- Develop a good understanding of our products so you can confidently answer customer questions.
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- Offer customers samples where appropriate and encourage them to try different products.
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- Provide fast, friendly and skilled service at all times.
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- Help create a positive experience that encourages customers to return.
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Sales & Point of Sale

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- Accurately process purchases using the POS system.
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- Handle cash and card transactions responsibly.
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- Weigh, slice, package and label products accurately.
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- Be proactive in recommending products and identifying opportunities to increase sales without being pushy.
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- Follow all store procedures relating to discounts, refunds and transactions.
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Product Preparation & Stock

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- Slice and prepare biltong according to store standards and customer requests.
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- Keep product displays full, organised and visually appealing.
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- Restock products, packaging and supplies as required.
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- Rotate stock correctly and monitor product quality and freshness.
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- Notify the manager when stock or supplies are running low.
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Cleaning & Food Safety

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- Maintain a high standard of cleanliness throughout the store.
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- Regularly clean benches, slicers, utensils, scales, display areas and other equipment.
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- Follow all food handling, hygiene and food safety procedures.
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- Keep floors, counters and customer-facing areas clean and tidy.
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- Complete opening and closing cleaning duties as required.
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All team members are expected to:

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- Arrive on time and be ready to work at the beginning of their shift.
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- Be reliable and attend all rostered shifts unless prior arrangements have been made.
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- Present themselves in a clean, neat and professional manner.
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- Maintain a positive and helpful attitude toward customers and other team members.
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- Take initiative rather than waiting to be told what needs to be done.
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- Treat customers, colleagues and management with respect.
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- Follow instructions, store procedures and workplace health and safety requirements.
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- Take pride in the presentation of the store and the quality of every product handed to a customer.
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- Communicate any problems, customer complaints, stock issues or equipment concerns to the manager promptly.
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What Good Performance Looks Like

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A great Retail Staff Member is friendly, reliable, proactive and attentive.

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When the store is quiet, there is always something productive that can be done: cleaning, restocking, organising, checking displays or preparing for the next customer.

📌 Retail staff (Tweed Heads)
🏢 Bangon Biltong
📍 Tweed Heads