Job Description

JM Air & Refrigeration is looking for an organised, capable and proactive Service & Administration Coordinator to join our team at our Burpengary office.

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This is not simply a reception role.

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We are looking for someone who will become a central part of our day-to-day operations — managing customer enquiries, coordinating our technicians, keeping jobs moving through ServiceM8 and helping ensure both our Brisbane and Hervey Bay operations run smoothly.

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You'll be the person helping take a job from:

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JM Air & Refrigeration | Burpengary, QLD | Full-Time

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JM Air & Refrigeration is looking for an organised, capable and proactive Service & Administration Coordinator to join our team at our Burpengary office.

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This is not simply a reception role.

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We are looking for someone who will become a central part of our day-to-day operations — managing customer enquiries, coordinating our technicians, keeping jobs moving through ServiceM8 and helping ensure both our Brisbane and Hervey Bay operations run smoothly.

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You'll be the person helping take a job from:

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Enquiry → Booking → Scheduling → Technician → Completion → Invoicing → Follow‐Up

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The role

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Your responsibilities will include:

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- Answering and responding to customer calls, emails and enquiries
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- Creating and managing jobs in ServiceM8
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- Managing schedule changes, cancellations and technician availability
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- Preparing residential installation quotes once trained
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- Following up outstanding quotes and unconverted enquiries
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- Raising purchase orders and coordinating supplier orders
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- Checking completed jobs for technician notes, photos and serial numbers
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- Preparing and sending customer invoices
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- Monitoring and following up outstanding accounts
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- Managing installation deposits and booking confirmations
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- Coordinating property manager work orders and tenant access
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- Managing residential maintenance reminders
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- Coordinating our regular subcontract work
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- Maintaining job records and documentation
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- Assisting with staff onboarding and licence/certificate records
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- Tracking company renewals, vehicle servicing and equipment maintenance
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- Helping maintain minimum stock levels at our Burpengary base
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- Providing a brief end‐of‐day operational update to management
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About you

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We're looking for someone who is:

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- Highly organised and comfortable managing multiple priorities
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- Confident speaking with customers, technicians, suppliers and property managers
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- Able to take ownership of tasks rather than waiting to be told what to do next
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- Excellent with follow‐up and attention to detail
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- Calm when schedules change unexpectedly
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- Comfortable making decisions within clear guidelines
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- Confident using computer-based systems and learning new software
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- Professional,



friendly and personable with customers
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- Comfortable working independently
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- Good at spotting problems and trying to solve them before escalating them
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- Someone who genuinely enjoys keeping things organised
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Experience in air conditioning, electrical, plumbing, construction, trade administration, ServiceM8 or another field-service business would be highly regarded, but the right attitude, organisation and ability to learn are equally important.

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You do not need to be technically qualified in air conditioning. We will train you in the terminology, systems, suppliers, quoting processes and workflows required for the role.

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What we offer

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- Full-time position based in Burpengary
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- Choice of 7:00am–3:00pm or 8:00am–4:00pm
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- Monday to Friday
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- No after-hours or emergency service coordination
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- A wide-ranging role with genuine responsibility and autonomy
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- Training in our systems, processes and air-conditioning administration
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- A friendly trade team
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- The opportunity to become an important long-term part of a growing family-owned business
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- Increasing autonomy as your knowledge and confidence develop
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- Salary from $75k-$80k + super depending on experience
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We want someone who can eventually know our administrative operations inside and out and become the first point of contact for our customers, technicians and suppliers.

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If you enjoy being the person who keeps everything moving, follows things through and takes pride in making sure nothing falls through the cracks, we'd love to hear from you.

📌 Service & Administration Coordinator (Queensland)
🏢 JM Air and Refrigeration
📍 Queensland