Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a rapid-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!
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What You'll Do:
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You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return at Sydney Airport.
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Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.
Wellbeing programincluding life insurance, discounted health cover & superannuation options
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Access toPerkbox– discounts on retail, fitness, cinema, and more
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Employee discountson car rentals across Avis Budget Group
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24/9 Mental Health Supportvia Employee Assistance Program (EAP)
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Comprehensive trainingto help you succeed and grow
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What We're Looking For:
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Afull and valid Australian driver's licence
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Availability to work arotating roster(including weekends, evenings, and public holidays)
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At least 1 year's experience incustomer service, retail or hospitality
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Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
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Ability to work in afast-paced environmentwhile delivering exceptional service.
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Comfortable usingcomputer systemsto manage bookings and rental information.
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Excellent written and verbal communication skills
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Strong attention to detail and ability to follow procedures
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Who We Are:
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Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
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Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
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We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
📌 Customer Service Specialist (New South Wales)
🏢 Avis Budget Group
📍 New South Wales
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