Job Description

TROY Laboratories is a proudly Australian-owned animal health company with more than 60 years of experience developing, manufacturing, and supplying high-quality veterinary pharmaceuticals. From our manufacturing facility in Glendenning, NSW, we support veterinarians, producers and animal owners across Australia, New Zealand, and a growing number of international markets.

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The Project Administrator will report to the Head of Customer Operations and will be responsible for the following:

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- Deliver excellent customer service to Australian and New Zealand customers.
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- Process orders accurately within agreed service levels.
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- Resolve customer enquiries and complaints promptly.
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- Coordinate conference orders, communications and product updates.
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- Maintain SAP customer and product data.
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- Improve customer processes and implement practical solutions.
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- Build strong relationships with Sales, Marketing, Warehouse and Supply Chain.
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- Own demand planning and maintain monthly forecasts in Forecast Pro and SAP.
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- Monitor forecast accuracy and drive ongoing improvement.
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- Identify forecast risks,



supply constraints and variances, escalating as needed.
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- Prepare demand planning reports for the monthly S&OP; process.
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- Coordinate commercial projects from initiation to implementation.
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- Develop project plans, timelines and stakeholder communications.
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- Track milestones and manage project risks.
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- Support new systems, process improvements and commercial initiatives.
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- Improve commercial processes and customer outcomes.
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- Report insights on customer experience, demand planning and commercial performance.
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- Support continuous improvement across Customer Experience and Commercial Operations.
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Successful applicants must have:

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- Degree in Project Management
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- Experience with SAP B1
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- High attention to detail
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- Robust follow-through
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- Problem-solving ability
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- Proactive and organised approach
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- Adaptability and willingness to take on additional duties
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Applications close on Wednesday 7 October 2026 at 3pm

📌 Project Administrator (New South Wales)
🏢 Troy Laboratories Australia
📍 New South Wales