Industry leader offering after hours support to Hospitality clients where we strive to give exceptional customer service on every call.

We are looking to expand our team offering multiple long term positions with plenty of opportunity to grow.

Inbound only with no selling or cold calling

If you are looking to be a member of a team and not just a number then this could be the change you are looking for!

Requirements

- Robust phone and verbal communication skills along with active listening
- Excellent customer service skills
- Attention to detail
- Willingness to learn
- Fantastic work ethic, flexibility and reliability
- Ability to work alone AND as part of a team
- Intermediate computer skills with very goodkeyboard skills, spelling and punctuation

- Shifts will be across the following spread of hours:

- Evenings - finishing before midnight

Responsibilities





- Receive inbound calls with a focus on resolving callers' needs
- Accurately retrieve and record information while liaising between callers and clients

What's in if for you?

- Fantastic hourly rate plus extras and incentives
- Great supportive team offering ongoing training
- Onsite parking
- Good location close to M1

If you love the idea of being in a customer service role where calls can be unpredictableand will need a common sense approach with the help of a friendly and supportive team then we want to hear from you!

With the added bonus of joining a respected Gold Coast Company with room for growth and your days free to call your own.

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📌 Contact Centre Operator (City of Gold Coast)
🏢 Nitel
📍 City of Gold Coast