Working directly with business leads and enterprise architects, you will drive the functional lifecycle for SAP Service Cloud V2. You will facilitate requirements discovery, design fit-to-standard service processes, and execute complex hands-on configuration.
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Key responsibilities
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- Lead design workshops for case management, work queue routing, and service request lifecycles.
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- Translate operational requirements into functional specifications, business rules, and automated workflows.
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- Own the solution design across integration points connecting SAP CX modules to back-end SAP S/4HANA systems.
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- Guide build, testing, user acceptance (UAT), cutover, and deployment phases.
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The Tech Stack & Workplace
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- Core: SAP Service Cloud V2, SAP Enterprise Service Management (ESM)
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- ERP Integration: SAP S/4HANA
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- Methodology: Agile transformation environment
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- Delivery: Client-facing advisory and functional execution
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What You Bring
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- Proven SAP Depth: 7+ years in SAP consulting, including at least 3 years explicitly focused on SAP Service Cloud V2 or SAP ESM.
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- Hands-on Configuration: Demonstrated technical capability configuring SAP Service Cloud V2 org structures, workflows, service process rules, and escalation paths.
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- Integration Expertise: Strong practical understanding of data flows and functional dependencies between SAP CX tools and S/4HANA.
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- Consulting Maturity: Excellent workshop facilitation, senior stakeholder management, and solution design documentation capabilities.
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Experience
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8 years
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
📌 SAP ESM Consultant (Victoria)
🏢 Randstad Digital Australia
📍 Victoria
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