NTI Limited is seeking an experienced Technical Dispute Resolution Lead to oversee IDR and EDR matters, including AFCA complaints. The role focuses on delivering fair customer outcomes through expert dispute strategy and regulatory interpretation.
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He or she will coach teams and influence outcomes without direct people management. The position emphasizes technical leadership in complaints handling, governance, and continuous improvement, with collaboration across business units to strengthen
📌 Senior IDR/EDR Dispute Architect (Victoria)
🏢 NTI
📍 Victoria
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