Job Description

Advanced Education and Training is seeking a dedicated RTO Student Administration Officer to join our team in Underwood, QLD.

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This is an important role within our Student Administration team, supporting the day-to-day administration of our Registered Training Organisation (RTO). The successful applicant will assist with student enrolments, records, attendance, assessments, student enquiries and other administrative processes.

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The role would suit someone who is organised, reliable and detail-oriented, with experience in RTO or student administration and a genuine interest in supporting students throughout their training journey.

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Key responsibilities

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- Manage student enrolment processes, including applications, documentation collection and verification
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- Process student fees, invoicing and maintain accurate financial records
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- Conduct AISS eligibility checks and follow up any required documentation
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- Process attendance reports, assessment submissions, deferrals, cancellations and completions
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- Respond to student enquiries and communications by phone, email and face-to-face in a timely and professional manner
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- Maintain accurate and up-to-date student records in VETtrak and student hard copy files
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- Support student onboarding and orientation activities
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- Liaise with Trainers and Assessors regarding student progress and provide administrative support
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- Provide general administrative support to the RTO team
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What we're looking for

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- Demonstrated experience in RTO student administration,



VET administration or a similar administrative role within the education sector
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- Experience using VETtrak or another student management system will be highly regarded
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- Good understanding of RTO administration and student record requirements
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- Excellent organisational skills and the ability to manage multiple priorities and meet deadlines
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- Strong written and verbal communication skills
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- Excellent attention to detail and accuracy in record-keeping and data entry
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- A professional and friendly approach when dealing with students, staff and other stakeholders
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- Valuable customer service skills and a genuine commitment to supporting students
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- Proficiency in Microsoft Office, including Word, Excel and Outlook
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- Ability to maintain confidentiality and handle student information appropriately
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What we offer

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Advanced Education and Training is committed to creating a supportive and inclusive workplace. We foster a culture of continuous improvement and support our staff in developing their skills and advancing their careers within the education sector. We encourage a healthy work-life balance and provide a welcoming workplace where your efforts are recognised and appreciated.

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About us

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Advanced Education and Training is a Registered Training Organisation committed to delivering high-quality vocational education and training and supporting positive outcomes for our students.

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We provide accessible, relevant and industry-focused training that equips learners with the skills and knowledge needed for employment and career progression.

📌 RTO Student Administration Officer (Queensland)
🏢 ADVANCED EDUCATION GROUP
📍 Queensland