Job Description

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- Previous hotel front office experience preferred.
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- Availability to work across a rotating 24/7 roster, including overnight shifts.
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- Ability to work independently between 10:00pm and 6:00am.
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- Friendly, positive, and guest-focused attitude.
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- Strong communication, organizational, and multitasking skills.
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- Ability to quickly learn new systems and processes.
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Job Description

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What We're Looking For

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- Previous hotel front office experience preferred.
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- Availability to work across a rotating 24/7 roster, including overnight shifts.
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- Ability to work independently between 10:00pm and 6:00am.
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- Friendly, positive, and guest-focused attitude.
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- Strong communication, organizational, and multitasking skills.
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- Ability to quickly learn new systems and processes.
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Responsibilities

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Key Responsibilities

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- Deliver exceptional guest service by responding to guest requests promptly and professionally.
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- Manage smooth and efficient check-in and check-out processes.
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- Act as the primary point of contact for in-house, arriving, and departing guests.
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- Provide local recommendations and assist with leisure and corporate guest enquiries.
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- Assist with reservations and booking enquiries.
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- Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.
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- Maintain a safe, professional, and welcoming environment during overnight shifts.
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Qualifications

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- Ability to quickly learn current systems and processes.
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- Fluent written and spoken English.
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- Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term opportunity with our team
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Qualifications

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You must have, or be willing to obtain:

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- Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred)
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- First Aid Certificate
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- Aquatic Rescue Qualification
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📌 PR Guest Services Agent (Busselton)
🏢 Hilton
📍 Busselton