An exciting prospect has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.
n
This role is within the public sector and is located in Rhodes.
n
Description
n
n
- Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
n
- Address and resolve customer enquiries promptly and professionally.
n
- Maintain accurate records of customer interactions and transactions in the system.
n
- Collaborate with internal departments to ensure seamless service delivery.
n
- Identify and escalat[e] issues or complaints to the appropriate team or manager.
n
- Assist in improving processes and systems to enhance customer experience.
n
- Support the team in achieving service level agreements and performance targets.
n
- Provide training or guidance to junior team members as needed.
n
n
Profile
n
A successful Senior Customer Experience Officer should have:
n
n
- Strong customer service skills with a focus on delivering positive outcomes.
n
- Experience in handling customer enquiries in a professional setting.
n
- Proficiency in using customer relationship management (CRM) systems.
n
- Excellent verbal and written communication skills.
n
- Ability to work effectively as part of a team and independently.
n
- Attention to detail and strong organisational skills.
n
- Problem-solving abilities to address and resolve customer concerns.
n
- Current class "C" driver's license
n
- Working with Children Check or willingness to obtain one
n
- Current First Aid & CPR training
n
- Fluency in Mandarin or Korean
n
- Experience working within local government or a similarly regulated environment.
n
- Exposure to finance administration.
n
n
Job Offer
n
n
- Temporary position providing valuable experience in the public sector.
n
📌 Senior Customer Experience Officer (PART-TIME) (New South Wales)
🏢 Michael Page
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.