Job Description

Property Management Assistant/ Concierge

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Belmo Group is seeking an organised, proactive and people focused Assistant Property Manager / Concierge to join our onsite residential team in Newstead.

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This is a varied support role working closely with our Senior Property Manager and Building Manager to help manage a growing residential portfolio and provide a high level of service to owners, tenants and residents.

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Unlike a traditional property management role involving a widely spread portfolio, this position is predominantly based onsite within a premium waterfront development, allowing you to build strong relationships with residents and stay closely connected to the properties and people you support.

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About the role

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Your key responsibilities will include:

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- Responding to owner and tenant enquiries
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- Providing friendly and professional Concierge services to residents and guests
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- Responding to general resident enquiries and assisting with day-to-day requests
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- Coordinating maintenance requests and following outstanding works through to completion
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- Liaising with contractors and coordinating access to properties
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- Assisting with arrears follow-up, lease renewals and tenancy agreements
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- Conducting and assisting with routine, entry and exit inspections
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- Supporting upcoming vacancies, leasing enquiries and tenant applications
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- Preparing tenancy documentation and maintaining accurate PropertyMe records
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- Monitoring outstanding tasks and ensuring important matters are followed up
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- Assisting owners, tenants and residents with general onsite requests
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- Working closely with the Building Manager and Senior Property Manager to provide a seamless onsite service
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- Supporting keys, access, appointments and general onsite administration
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- Supporting the continued growth of the residential management portfolio
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About you

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We are looking for someone who is organised, approachable and takes pride in providing great service and following things through.

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You will ideally have:

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- Previous Assistant Property Management, real estate administration, Concierge, hospitality or customer service experience
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- A current Queensland Real Estate Registration Certificate, or willingness to obtain one
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- An understanding of Queensland residential tenancy legislation
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- Strong written and verbal communication skills
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- Excellent organisation and attention to detail
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- Confidence communicating with owners, tenants, residents and contractors
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- A professional, friendly and approachable manner
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- Experience using PropertyMe or similar property management software
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- A current Queensland driver's licence
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Most importantly, you will reflect Belmo Group's three key cultural qualities:

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- Happy – positive, approachable, and able to contribute valuable energy to the team and resident experience
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- Humble – team-focused, open to feedback and willing to help wherever needed
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- Hungry – proactive, motivated to learn and committed to getting things done
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What we offer

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- A predominantly onsite role within a premium waterfront development in Newstead
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- The opportunity to work alongside an experienced Senior Property Manager and Building Manager
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- A varied role combining Property Management and Concierge Services
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- Genuine opportunity to learn, develop and grow your Property Management career
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- Direct interaction with owners, tenants, residents and contractors
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- A collaborative and professional working environment
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- The opportunity to be part of a growing residential portfolio within Belmo Group
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📌 Property Management Assistant/ Concierge (Queensland)
🏢 Belmo Group
📍 Queensland