Sovereign Gold Coastis seeking a professional and reliable Guest Service Agentto join our Front Office team in a casual position.
Located on the outskirts of the busy Surfers Paradise , Sovereign Gold Coast is a well-established tourist destination known for it's shorter stay leisure guests or those attending nearby local events and conferences. Our personalised service, loyal guest base and supportive team culture make Sovereign what it is today. We are also proudly part of Seabreeze Resorts, a growing portfolio of hotels and resorts throughout South East Queensland.
The Role
We are looking for a friendly, customer-focused Guest Services Agent to join our close-knit hotel team.
This role would suit someone looking for a few days a week who enjoys meeting and assisting guests, working independently and being part of a growing resort-style property. You will be welcoming and approachable while also maintaining qualified standards and sound business practices across all aspects of the role.
We are looking for someone who is genuinely guest-focused, enjoys creating a positive experience for our guests and is equally comfortable dealing professionally with contractors, owners and other stakeholders.
The role offers a variety of hours, with weekend availability essential. Additional hours will be available during our upcoming busy peak periods and to cover staff leave. There are no late-night shifts, with shifts generally finishing around 6.00 pm or 7.30 pm.
If you enjoy working with people,
take pride in providing great service and would like to be part of a friendly and supportive hotel team, we would love to hear from you.
Key Responsibilities
Welcoming guests and providing exceptional customer service
Managing check-ins and check-outs
Handling reservations and guest enquiries
Processing payments and daily front office transactions
Assisting guests with local recommendations and requests
Coordinating with housekeeping and maintenance teams
Maintaining presentation standards throughout the hotel
About You
Previous hotel, reception, accommodation or customer service experience preferred
Strong communication and interpersonal skills
Professional presentation and friendly nature
Ability to work independently and take initiative
Strong attention to detail and organisational skills
Reliable and committed to flexibility of weekend shifts
Gold Coast-based applicants preferred
Why Join Us?
Flexible hours with work-life balance
Additional shifts available throughout the year
Supportive and experienced team environment
Resort style atmosphere with a strong focus on guest experience
Opportunity to grow within the expanding Seabreeze Resorts Group
Located across from Marriott - located 5 minute walk to G Link Tram
If you are passionate about hospitality and looking for a long-term opportunity within a growing hotel group, we would love to hear from you. There are genuine opportunities for career progression and professional development for the right person as our business continues to grow.
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📌 Guest Service Agent- Casual (City of Gold Coast)
🏢 Seabreeze Resorts
📍 City of Gold Coast
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