Job Description

Salary: Up to $98,000 Total Remuneration Package
n Employment Type: Full-time
n Location: Wetherill Park

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Make a Difference Through People, Operations & Customer Service

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We are seeking an experienced and motivated Operations Supervisor to join our client's team and play a key role in the successful day to day operation of our site.

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This is an exciting opportunity for a hands on supervisor who enjoys working with people, coordinating operational activities and building strong relationships with commercial customers.

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You will be responsible for coordinating workflow, logistics, stock and resources while leading a diverse team of Disability Support Workers to ensure customer requirements are consistently met and work is completed to a high standard.

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About the Role

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Working closely with the Site Manager and the operational team, you will oversee the daily workflow and ensure the right people, resources and materials are available to meet customer deadlines.

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You will be a visible and supportive leader who is comfortable working on the floor, coordinating a diverse workforce and managing competing operational priorities.

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Key Responsibilities

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- Implement and manage staff rosters to ensure appropriate coverage and resources are available.
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- Complete customer invoicing and associated administration using Excel.
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- Unload incoming stock, conduct inventory checks and maintain accurate stock records.
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- Allocate warehouse space and ensure stock is stored efficiently.
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- Allocate work across the workflow and monitor progress to ensure deadlines are achieved.
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- Ensure the required people, equipment, materials and resources are available to complete work efficiently.
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- Coordinate logistics and liaise with commercial customers regarding incoming pallets, work progress and expected completion timelines.
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- Provide regular updates to corporate customers and maintain strong, professional relationships.
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- Manage day-to-day communication with customers to ensure expectations are understood and met.
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- Work closely with the team on the warehouse floor to ensure work is completed efficiently and to a high standard.
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- Lead, support and motivate a diverse team of Disability Support Workers.
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- Foster a positive, inclusive and respectful workplace where team members feel supported and valued.
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- Manage employees across a broad range of ages, cultural backgrounds and levels of experience.
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- Identify and resolve operational issues quickly and effectively.
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- Ensure workplace procedures, safety requirements and quality standards are followed.
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About You

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We are looking for an experienced Operations Supervisor, Warehouse Supervisor, Production Supervisor or Team Leader who is confident managing people and coordinating a busy operational workplace.

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You will ideally have:

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- Previous experience supervising or managing a diverse team.
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- Experience working with people from a broad range of ages, cultures and backgrounds.
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- Strong organisational and time-management skills.
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- Experience coordinating rosters, workflow and daily operational activities.
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- Previous warehouse, logistics, production or commercial operations experience.
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- Strong customer service and relationship-management skills.
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- Good Excel and general computer skills.
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- Excellent communication skills and the confidence to liaise with corporate customers.
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- A practical, hands-on approach to problem solving.
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- The ability to remain calm, organised and positive in a busy environment.
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- A genuine interest in supporting and developing people.
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Pre-Employment Requirements

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The successful applicant will be required to satisfactorily complete and/or hold:

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- Police Check
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- Pre-employment Health Assessment
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- NDIS Worker Screening Check
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- Working with Children Check
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- Current First Aid and CPR Certification
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The successful applicant must be willing to maintain all relevant checks, clearances and certifications required for the position.

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Why Join Us?

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This is more than an operations role. You will have the opportunity to combine your operational and leadership skills with a role that creates meaningful employment and development opportunities for people with disability.

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You will be joining a supportive team where your leadership, organisation and people skills can make a genuine difference every day.

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The Opportunity

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Salary: Up to $98,000 Total Remuneration Package Includes superannuation

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If you are a hands-on operations leader who enjoys working with people, coordinating busy workflows and delivering excellent outcomes for customers, we would love to hear from you.

📌 Operations Supervisor (New South Wales)
🏢 Astar Personnel
📍 New South Wales