Job Description

Join a growing Australian business where every day is different.

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This unique role combines a diverse inbound sales role, with hands-on workshop work, and on-site inspections, making it ideal for someone who enjoys variety and wants to grow with a successful family-owned company.

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About Us

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For over 30 years, Little Jumbo Ladders and Ladder Shop has been a successful Australian-owned company. We are passionate about all things ladders and pride ourselves on our expertise, quality products, and exceptional customer service.

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A key growth area of our business is the inspection, and repair of ladders, both in-house and on customer sites.

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We are seeking an enthusiastic and motivated team member who wants to grow with our business and play an important role in delivering industry-leading service.

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- No two days are the same
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- Opportunities for career growth and development
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- Supportive and collaborative team environment
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- Diverse and hands-on role
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- Opportunity to grow with the business
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Position Purpose

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The Ladder Sales & Inspection Technician is responsible for inspecting, servicing, repairing, and reporting on ladders and access equipment. The role also involves assisting customers, preparing quotations, conducting on-site inspections, and supporting various areas of the business including warehousing, sales and showroom operations.

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Key Responsibilities

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Customer Service

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- Provide professional advice regarding ladder servicing and compliance requirements.
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- Assist customers with repair, maintenance, and accessory enquiries.
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- Prepare repair estimates and quotations using company systems.
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- Inspect, service, and repair ladders, platforms, and access equipment.
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- Diagnose faults and recommend repair solutions.
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- Maintain high-quality workmanship and compliance standards.
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- Operate power tools safely and effectively.
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Inspections & Reporting

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- Conduct ladder and access equipment inspections at customer sites.
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- Complete inspection reports and compliance documentation.
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- Perform measurements and prepare quotations for repair or replacement work.
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- Travel (occasionally overnight) within Victoria and interstate to conduct inspections and audits.
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Workshop & Operational Support

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- Assist with warehouse and stock management activities.
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- Support showroom operations.
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- Maintain a clean, secure, and organised workshop environment.
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- Work collaboratively with team members across all areas of the business.
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Sales & Business Development

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- Assist customers in selecting suitable ladders, platforms, and access solutions.
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- Identify opportunities to upsell accessories, repairs, inspections, and replacement equipment.
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- Prepare quotations and follow up on sales opportunities.
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- Support showroom sales and customer enquiries.
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- Build and maintain strong customer relationships.
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- Contribute to the growth of the inspection and repair division.
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- Assist with on-site measuring, quoting, and recommending solutions for customer requirements.
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Skills & Experience

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- Strong mechanical aptitude.
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- Proficiency with a range of hand and power tools
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- Basic computer skills for quotations and reporting.
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- Ability to work independently and manage time effectively.
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- Strong attention to detail.
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- Physical fitness and ability to perform manual handling tasks.
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- Excellent communication and customer service skills.
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- Team-oriented attitude.
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Personal Attributes

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- Reliable and self-motivated.
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- Positive and enthusiastic attitude.
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- Pride in workmanship and attention to quality.
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- Flexible and willing to assist across different areas of the business.
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- Commitment to workplace safety.
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- Professional presentation and customer-focused approach.
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📌 Internal Sales & Inspection Technician (Victoria)
🏢 Little Jumbo Ladders
📍 Victoria