Job Description

Are you an infrastructure professional who thrives in fast-paced, always-on environments?

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We're partnering with an innovative global technology organisation seeking an experienced Systems Support Engineer to play a key role in maintaining and improving business-critical systems that support a highly available, enterprise-scale setting.

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This is an opportunity to join a cooperative team where you'll have real ownership, make impactful technical decisions, and work across a broad technology stack spanning infrastructure, networking, security, cloud services, and end-user support.

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The Opportunity

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As an System Support Engineer, you'll be responsible for ensuring the stability, security, and performance of both production infrastructure and internal IT services. You'll act as a trusted technical resource, managing incidents, supporting users, maintaining systems, and contributing to ongoing infrastructure improvements.

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This role is ideal for someone who enjoys solving complex technical problems, can confidently work independently, and takes pride in delivering exceptional service in a high-availability environment.

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What You'll Be Doing

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Infrastructure Operations & Incident Management

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- Monitor critical systems and infrastructure to ensure maximum uptime and performance.
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- Investigate, troubleshoot, and resolve incidents across servers, networks, and applications.
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- Perform root cause analysis and implement preventative measures.
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- Assess service impacts and determine appropriate escalation and remediation paths.
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- Collaborate with engineering and technical teams during major incidents.
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- Maintain detailed operational documentation and support procedures.
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- Participate in an on-call roster providing after-hours support when required.
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System Administration & Maintenance

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- Manage Windows and Linux server environments.
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- Perform routine maintenance, upgrades, and security patching activities.
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- Administer backup and recovery processes to ensure business continuity.
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- Monitor system health and proactively address risks before they impact operations.
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- Support infrastructure improvements and capacity planning initiatives.
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- Maintain accurate configuration and asset records.
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End User & IT Service Delivery

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- Deliver high-quality technical support through service requests and incident tickets.
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- Provision and manage user accounts, permissions, devices, and applications.
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- Support onboarding and offboarding processes for employees.
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- Coordinate hardware deployments, software installations, and licensing activities.
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- Create user guides, technical knowledge articles, and support documentation.
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- Provide guidance and training to users on technology tools and best practices.
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What We're Looking For

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Essential Skills & Experience

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- 3+ years' experience in IT Operations, Infrastructure Support, Systems Administration, or a similar role.
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- Strong experience supporting Windows and Linux environments.
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- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and routing concepts.
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- Experience with enterprise monitoring and alerting platforms.
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- Familiarity with IT service management tools such as ServiceNow, Jira Service Management, or similar.
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- Experience with Microsoft 365, Active Directory, and endpoint management technologies.
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- Knowledge of backup, recovery, and disaster recovery practices.
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- Strong troubleshooting, analytical, and problem-solving skills.
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- Excellent communication and stakeholder engagement abilities.
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- Ability to work effectively in a dynamic environment where service availability is critical.
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Desirable Experience

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- Exposure to cloud platforms such as AWS and/or Azure.
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- Experience with automation or scripting using PowerShell, Python, or Bash.
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- ITIL knowledge or relevant industry certifications.
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- Experience supporting regulated, high-availability, or enterprise-scale environments.
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- Security-focused mindset with experience supporting compliance and patch management initiatives.
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What's On Offer

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- Genuine great place to work, with multiple awards across several years
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- Health Insurance
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- Flexible working arrangement
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- Free lunch when in the office
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- Health and Wellness advantages and discounts
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If you're passionate about infrastructure reliability, operational excellence, and delivering outstanding IT services, we'd love to hear from you.

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We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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#SCR-paul-michelin

📌 Systems Support Engineer (Canberra)
🏢 Emanate Technology
📍 Canberra