We are looking for dedicated Customer Service Officers (Operator and Concierge) to support various race days in Randwick Racecourse between September and November. We have multiple Saturday dates available.
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As a Customer Service Officer, you will be responsible for providing exceptional customer service, operating wagering terminals or overseeing EBT machines. This is NOT a food and beverage assignment.
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You will need to pass (1) Fit To Work background check and (2) TAB compliance trainings (online) as required for this role. You will also need to attend in-person training days (paid) prior to the actual race days.
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WHAT YOU WILL DO
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- Greet and assist customers in a friendly and professional manner
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- Operate wagering terminals and 'standalone' EBT machines
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- Oversee cash handling procedures and reconciliation
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- Resolve customer inquiries and issues
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- Adhere to company policies and procedures at all times
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- Promote a safe and inclusive environment for customers and colleagues
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WHAT YOU NEED TO HAVE
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- Must be over the age of 18
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- Previous experience in customer service or a similar role (desirable)
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- Robust communication and interpersonal skills
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- Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
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- Knowledge of responsible gambling practices is (preferred)
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- Be able to commit to all training and actual race dates
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Who we are
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At PERSOL, we connect people to meaningful work and growth.
n With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
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We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
n We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
📌 Customer Service Officer (New South Wales)
🏢 Programmed GO
📍 New South Wales
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